Best Western Airport Albuquerque InnSuites Hotel & Suites

Explore Best Western Airport Albuquerque InnSuites Hotel & Suites
8.4
Very Good
From 2,471 reviews
Cleanliness

8.6

Room Comfort

8.4

Service and Facilites

9.0

Traveller Reviews Best Western Airport Albuquerque InnSuites Hotel & Suites

Number of reviews per page
20
40
Top reviews
Leah
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The staff deserves an A+++ the room, lounge and pool area were very clean. The breakfast was great and we enjoyed our stay a lot!
Janet
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Yes
Patricia
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room was clean, property was nice, and staff was very pleasant. Only complaint was that the room had an odd smell to it.
Jennifer
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The staff was very helpful! I appreciated my shuttle to the airport. I was disappointed the clock or coffee machine did not work in my room and I had no shampoo.
William
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great room would stay again
James
icon-Leisure
Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Airport shuttle, great hot/cold breakfast, clean, quiet rooms
sandra
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Everything was good, staff very kind. Good breakfasts. I little bit updated but nice.
Calvin
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Friendly staff, Clean room, great breakfast, close by eats, very close to airport and rental car return
Linda Kay
icon-Leisure
Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Staff was so friendly and accommodating, airport shuttle was helpful, provided water and soft drinks. Clean but felt dated on decor. Easy walk to restaurants. Stored our luggage until later flight.
Rose
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Close to everything like old town and balloon fiesta park
Peter
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Since my last stay at this motel, they have started the scam of demanding a $100, interest free loan under the guise of a security deposit which is BS since they have my credit card information.
Erin
icon-Leisure
Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Staff was very kind and make sure I had everything I needed. Shuttle to and from airport was convenient as was the grab and go breakfast they offered due to my flight leaving before their breakfast time
John
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The property showed no understanding with a non refundable cancellation.
Dorothy
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great location for attending a concert at Isleta. A bit noisy from street and air traffic but overall a good value.
Lourdes
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The staff, airport shuttle, and food were all very good. However, when I first checked in and opened the door to my room, it smelled extremely musty, I had to ask for a different room. The lady at the front desk was super sweet and quickly accommodated me with another room (I found the smell to be the same, just not as powerful as the first room). The next day, I went on an excursion, and when I returned, the entire second floor reeked of weed. I reported it to the staff, and they immediately sent out a notice reminding guests that smoking isn’t allowed on the property. Unfortunately, the same thing happened again the following day. I don’t care if people smoke, but when it’s done indoors and the smell is so strong it takes over the air, it becomes a problem for everyone. Overall, the hotel is clean and the staff is wonderful, with a decent breakfast, but that musty smell was hard to get past.
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Daniel
icon-with Partner
with Partner
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Our room was directly across from housekeeping. Every morning at 7am, it was as loud as if 10 people were in our room laughing and joking. I appreciate that the staff is starting their day, but the room across the hall was too loud to sleep in. Maybe dont rent out 118. There was also no elevator, the person above us could be heard moving around, and a pillowcase was dirty upon arrival.
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TERRANCE
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff was very welcoming and explained all they had to offer. Besides the nacho bar they offered a Taco, rice and bean meal from the Management for all guests. The room was great. Hot water was wonderful. Over all a great hotel to stay at, 4-5 stars
Pam
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

friendly and helpful staff, taco supper was provided free Lobby didn't have automatic doors and room didn't have USB ports, but staff provided a charging cube for us. Overall a very great experience!
Brian
icon-Leisure
Leisure
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything was great, staff, breakfast, etc. Except that the dark curtains to keep the light out does not close completely. They are made to stay 75 percent open leaving the sheer curtains to block sunlight. I wasnt ablebto sleep after getting in from a long flight. But everything else was good.
Gregory
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Terrible customer service and dishonest management — beware. We actually stayed here twice — once on our way to our destination and again on the way back. The first time seemed fine, so my wife stayed here again alone. Big mistake. She accidentally left a pair of pants in the room, realized it immediately when she got home, and called to have them shipped back. The staff claimed they “didn’t find anything.” My wife had literally worn those pants in — they didn’t just vanish. When she asked to speak to a manager, the manager was rude, dismissive, and hung up on her mid-conversation. That level of unprofessionalism says everything about how they treat guests once they’ve taken your money. If you value basic honesty or decent customer service, stay anywhere else. This place clearly has a serious issue with integrity and respect for guests’ belongings.
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