initially intended to leave a one-star review, but I decided to give two stars because the hotel did offer a 10% refund at checkout after we complained that Netflix was not working. Unfortunately, that small gesture did not come close to making up for the overall experience.
This room should normally cost around $100 per night, yet during the long weekend we were charged approximately $490. For that price, the condition of the hotel was completely unacceptable.
The room was extremely small and not properly cleaned. The bedding appeared dirty, and Netflix did not work at all. I also went to the pool and hot tub with my child, and there was a visible layer of dirt in the hot tub, which made us uncomfortable using it.
At checkout, the hotel offered us a 10% refund because Netflix was not working. Honestly, the offer felt almost insulting considering the price we paid and the number of problems we experienced.
For nearly $500 per night, guests should expect a clean room, clean bedding, working amenities, and properly maintained pool facilities. Sadly, this hotel failed in all of those basic areas.
I would not stay here again, and I cannot recommend it at this price.