Overall Ratings & Reviews Occidental Papagayo - Adults Only - All inclusive

Excellent service. Room clean, comfortable. Food very good. Enjoyed tour booked thru hotel. Beach was nice. My partner enjoyed massages very much. Management and staff were outstanding.

We’ve been to a lot of all Inclusive resorts this place was decent but it had enough negatives I wouldn’t recommend it first of all only only person at the lobby when we arrived not friendly then after we finally checked in our room they didn’t even offer to deliver our luggage to our room. We watched they made everyone take their own luggage this wasn’t very professional especially since the property is very large and difficult to navigate by walking the many stairs and hill sections of the resort luckily we weren’t that far from the lobby . Also this property has the worst beach I’ve ever seen at a resort it’s small very difficult to get to and when the tide comes in after lunch the beach is gone you can’t even get back to the steps of the resort without climbing over debris and being in water not safe for kids or older people. No pool activity’s til 3 then they do zoomba for 30 minutes no entertainment at night except Karoeke at 9 every night in the disco but no shows and your only allowed to eat at the specialty restaurants 3 nights the other nights they have a small limited buffet positive was the food at the specialty restaurants was decent but only 1 person at pool area taking drink orders all in all not enough staff it may be the time of year we stayed

Wonderful

H as opt bc with our stay

It was relaxing in that beautiful place. Stuff was very polite .

Beautiful property! Food was very good, wide selection on the breakfast, lunch, and dinner buffets. Unfortunately we weren’t there long enough to try the other restaurants, and eating at the grill requires more than a one-night stay. Our room ended up being a suite, a very unexpected surprise. Definitely a Latin American/European vibe.

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We loved our stay!

It wasn’t the best and it wasn’t the worst. The customer service could be better. They have early check in…however that doesn’t mean your room will be available. For them it’s just access to the resort, unlike all other resorts I’ve been to you get this when you check in. We were told that our room would be available around 2pm. That was not correct. Went back at check in, 3pm…still wasn’t ready. He said another 10-15 min. Mind you I had been asking him for a status he knows nothing. We got there around 11am. So I asked for a manager, Two come out. One is not not helpful and the other is there and decided to help when I started talking about the bad reviews about the customer service. So I finally get a room equal to what we booked that belongs to someone else who has yet to check in. Now I’m thinking how long that room been available and we could have been in that room. So thank you for finally doing something. We upgraded to a premium which got you better alcohol, laundry, turn down service, etc… We called for turn down, never got it. As a matter of fact, our room never got cleaned…we had to catch housekeeping for towels. The AC unit woke us up every night except Sunday around 3am, they could do nothing because it never made noise when they came. Also, had to call multiple times for someone to come fix our safe. This is our 8th or 9th in Costa Rica, 1st and last time at this resort. Limited food options, very relaxing.

Stayed 8 nights, very clean, well kept resort, good food, good staff.

Na

Our stay was really good, the only thing that I would recommend is to provide a little bit more of the Costa Rican culture to the customers, for example, regarding beverages on the menu you could offer Chiliguaro, regarding Costa Rica dinner day, Chifrijo, at the end of the day, foreigners are here to know more of our nature, country and culture as well

AMAZING! I would go back to this place in a heartbeat! Very nice staff and place. Food was good everyday with many options. Beach was beautiful. Easy to walk around and they even have working cars to get around if needed just hope on when they pass.

Our stay was a great one! Stayed a week in June 2025. The staff really made it quite special. Three in particular were the bartenders we met, Bryan and Joaquin in the lobby bar were extremely friendly, kind, and welcoming on our first night and continued the exceptional service during our entire stay. Bryan went above and beyond to make first timers feel welcome to Costa Rica. The third was Yuediel at the pool bar. He was such a blast!!! He would greet people as they came in the area and would give the cheered goodbyes when his shift ended. He connected many guests at the bar in English and Spanish! He was the best atmosphere at the bar. He too, went above and beyond. One day they couldn’t offer a spicy guaro shot (highly recommend) the next day he made sure they were stocked! The property itself is beautiful with spectacular beach access. The food was themed each night, the Italian restaurant was wonderful. The other group of people that also deserve some attention are the entertainment staff. Unfortunately I didn’t get their names but it was two young men and young lady in particular during our stay she had some braids. They came to our table during dinner and invited all the guests to karaoke and man did they bring the lively atmosphere. They encouraged everyone and hyped everyone up when they sang. Highly recommend this resort. It’s my second time and I’ll be returning again!!

Great pools. Great food. Loved the Italian restaurant. We loved the chef at the buffet because he cooked up our fresh caught tuna for us. The rooms were nice and comfy beds the highlight was watching the monkeys frolic about the property. The staff at the disco were top notch. The drivers to our room were great. I would stay again.

Beautiful property, but w/mobility issues hard to get around. Tried calling for help at #s provided in rm, the calls just rang, and rang, and rang, and rang. Never got transportation help. Although I purchased a ‘Deluxe’ package from Expedia, when I asked about that at check-in (I am fully bilingual BTW) the rep told me that was the problem. They were able to move my son and daughter to a beautiful ocean view 2-bed room because I explained I could only book King for them through Expedia (this might have been user error on my part). The rep discouraged UPGing our experience to a higher level of svc and rm, so did not pursue. Drinks on our plan were weak (social drinker). Meal times throughout the property were restricted, including the snack bar. The food was mainly for sustenance and not flavor. The exception was the food at specialty dining ‘The Grill’ (which is the no air conditioner snack bar and probably the reason it closes at 5p). My son did not go to because he didn’t have the required long pants, but we found too late they did not enforce the dress code. Though everyone is professional, we did feel an undercurrent of disdain towards us. Only 4 spots for kayak lessons for all hotel, but no hotel rep to provide it. Said it was due to rain, but it was sunny. Not even kayak company knew why there wasn’t anyone from the hotel to provide the lessons. The water sports company, On The Beach, was a positive and competitive rates. Need car to go do things outside of property.

My room was dirty. On the first day, I found a scorpion that came out of the bed, and I was very nervous and tense. They were doing construction work at the building l, and it was impossible to rest during the day. All I can say is that the food was delicious and the staff was very friendly.

For an all inclusive property, I was disappointed that I could only do dinner every 3 nights I stayed there. And the off label alcohol was less than impressive.

The property is not new but well kept the grounds and rooms are good. The all inclusive is OK. You get what you pay for. The alcohol is local and the food is just OK on the buffets. The two restaurants are good but you can only book one every 3 nights. We were lucky, we stayed three nights and were able to eat at the two restaurants (off season). The location of the resort is excellent, we had our own transportation, their parking is very convenient. They have bars and entertainment in the disco. I would stay there again, very convenient.

It was just okay. Beach was beautiful, would only come back for the beach. Room and food were okay. Was not happy that our room was not ready at 3pm. I called 3 days prior and told them we would get there at 12 pm and our room wasn't ready until 3:30. Not a very good way to start or end vacation.. That is why I would not stay here again and would not recommend this resort.