This hotel has Old World charm in its furnishings but is updated where it matters. The bathroom has a heated towel rack and a rain showerhead; the mattress and pillows are just right in firmness/softness and the quality of bedlinens was excellent. It couldn’t be better located; it is within walking distance of all the major sites of Gubbio. There is a public elevator minutes away that takes you up/down a few levels if you are too tired or are unable to traverse the numerous hilly alleys and streets on foot. The hotel staff were attentive and helpful. It is situated in a major piazza and has been used in a number of TV and movie films!

Wonderful property and perfect central city location in the heart of Gubbio. Staff goes above and beyond. Ask about the parking accessibility beforehand which we did. It’s a mid-evil walled city so access can be difficult if you are not prepared. We parked at the base and took the elevator up. There’s still a steep hill of cobblestone to bring luggage up before the elevator but if you are in relatively good shape, it’s fairly easy. If not they will give you instructions to drive but you need to arrange this ahead of time. Truly perfect spot in a beautiful city!

Very nice place to stay in Gubbio, rightly located and friendly staff. Hotel has also a nice restaurant below in the city. Don’t turn though your GPS to get there rather call the hotel manager!

The staff were lovely and extremely helpful. Hotel itself is in a great location with amazing views. We loved exploring all the little areas within the hotel… lovely roof top area and quiet seating areas outside and inside. Breakfast buffet was wonderful.

Old style Italian, but excellent location to explore Gubbio froms

The hotel is stunning in a superb location but driving to it proved very difficult because Google maps had no idea. Recommendation for hotel - send guests a map with the route on it. We had to park in town and walk up steep hills and steps to hotel then be given a map and walk back to car and drive! Also hotel has lifts but still some steps. Having said all that we thought it a wonderful experience.

Key location in the heart of Gubbio. Lovely room with stunning view. Hotel staff were excellent super kind and willing to help in case of need or questions. Definitely a great choice.

Absolutely love the hotel and the staff. Great location parking could be an issue

Only downside was the WiFi which was quite flakey.

This hotel with modern rooms is located in the middle of the old city, right on the main square of the city. It is clean and had a plentiful breakfast with many options, including gluten free. The staff at this hotel were friendly and tried their hardest to help with everything they could. However, it was hard to sleep due to the loud church bells ringing every 15 minutes all night long, which made our experience interesting, yet not comfortable. Our biggest problem was parking. When we arrived the streets of the historic center were closed and we had to pay for parking a 10 minute walk up a steep hill to the hotel. Two hours later we were able to move our car to a free lot, still a short walk away. We were not reimbursed for the paid parking and were not Informed about any of these parking problems ahead of time, otherwise we would have planned our arrival accordingly.

We did have a problem with a door handle and with water on the floor of the bathroom, but both were fixed after we reported them. Staff were very friendly and helpful and we enjoyed our stay.

Great location, beautiful property with garden, nice breakfast

This hotel and the city is amazing. This would be a perfect destination for a vacation. The staff is so friendly and helpful you do not see this kind of service in the states.Everything was perfect, the only issue is really bad WiFi connection.

The staff was extremely helpful and friendly.

Spectacular views of a spectacular town

Lovely hotel and very friendly staff in Piazza Grande.

Friendly staff, fabulous location

Nice. Parking free but far. Good breakfast. Nice staff

Hotel was probably wonderful in the 1980s. It suffers from not any noticeable attention in years. Many stairs to climb even just to get to reception. The staff were the absolute stars of this property. (Peter in reception was outstanding.) They were all very attentive and helpful. Breakfast was just adequate, not exceptional. Some rooms are very noisy. I understand room changes are the norm. Parking is in a public lot at least a quarter mile away. I did not see a valet, nor was one offered. Gubbio needs a real five star hotel - this one has the best location, but it would require millions to transform it.

Nearby parking was 400 meters away! Church bells every 15 minutes could be a problem for light sleepers. While the view on the piazza is fabulous the downside is the bells so may want to request quiet room