Very clean room and staff was very helpful.

We had a very enjoyable stay in a well appointed garden facing room. The swing in the patio was an added bonus. Very friendly staff and we were greeted upon our arrival and the check in process was very efficient. We used hotel provided transportation to visit nearby attractions and our driver Manoj was very knowledgeable and explained many things (variety of plants, local industry etc.) on the way to our sightseeing locations. At the breakfast we had great service from Mr.Valmik and the chef Mr.Sanath. I highly recommend this hotel.

Very bad service. There was a wedding in the premises and so the entire bar and restaurant staff were busy with that. The bartender wasnt there and the guy gave us some vague drink after 1 hr and we skipped food. Spoit the enture evening.

Great

Room, staff frienfliness

Staff was courteous and service and food was excellent.

We enjoyed our stay at this safe haven. The staff was very kind. We particularly enjoyed the friendliness and safe driving by Manuj. Our luggage did not arrive and he took us to a great shop for traditional clothing and a mall for western wear. His smiles brightened my spirits daily. We simply enjoyed this hotel and returning to the good food and kind staff in the evenings.

Great hotel in good location. 2 weddings same night

We recently stayed at Gateway Hotel Aurangabad (formerly Taj/Vivanta Taj) 26th Nov to 30th Nov! travel from USA. We have always loved this property, but this trip was a complete shock. The staff welcomed us warmly, but the room we received on the 3rd floor was extremely disappointing. There was a musty smell, the furniture was old, the bathroom shower door made noise and there were white stains under the sink which made it feel like a local lodge, not a Taj property. After complaining, the front desk thankfully on second day shifted us to a renovated room on the 2nd floor and the difference was huge. The renovated rooms are modern, clean and comfortable, but the older rooms clearly need urgent renovation. My strong recommendation is that the hotel should avoid allotting 3rd-floor rooms to foreigners or NRIs until renovations are complete. Breakfast buffet service was excellent, but the food options are mostly Indian/Maharashtrian, so non-Indian guests may find limited choices. Security checks are frequent and can feel irritating, but I understand they follow protocol. Despite the issues, the staff and housekeeping were polite, professional and very helpful. They even allowed us a late checkout despite a wedding booking. I will stay again only if the renovated rooms are guaranteed.

Attentive staff

Awesome stay in Aurangabad!

Exceptional stay - the staff were all wonderful and pleasant. The pool staff in particular were very kind to my son. The food was excellent. The chef was very pleasant and I appreciated that he went around to personally talk to guests at table to make sure everything was just right. The breakfast options and dinner options have something for everyone. This was such a wonderful experience and I will gladly come again when I visit India.

Wonderful, old-world charm. Our room was nicely furnished, a little run down but very comfortable. The pool and garden area is an oasis of lush greenery, and very peaceful. The breakfasts and dinners was delectable, however lunch was a slow process. Many We would love to come back to stay again.

Seriously charming property thanks Pradip for such good attentive service

Some rooms undergoing renovations without closing the section is inconvenient. The rooms there offered for stay are not great.

We had a great stay at the Gateway hotel, beautiful gardens and very welcoming staff. Food was outstanding, the Ajanta and Ellora caves a must see and this hotel is a great base.

Nice

Staff excellent service

The rooms and especially the bathroom needs urgent renovation. The property is not good value for money. Sheets and towels were old and stained. The Chinese restaurant was good and so was the breakfast. The staff were trying really hard, but the property itself is not in good condition.

The overall stay was made by the attentive staff and the real desire to please the guests. The food was good, the chef and staff in the restaurant were dedicated to giving you a good experience. The hotel has dated decor, but everything is fairly well maintained and a bit of croquet game in the grounds and massage on site did cheer me up. The hotel has 3 restaurants and the outdoor one looks great, we didn't try it as it didn't have veg options. The chinese restaurant smelled of too much perfume, leaving us with Lattitude, the main restaurant for each meal for 4 days. It had enough options to keep us satisfied. There is a large swimming pool and a tiny games area, nice to spend time in the hotel - along with a few shopping places within the complex. The reception and travel desk was immencely helpful for taking taxis (really good quality - with working seat belts and Air Conditioning units) We raised issues regarding marking of allergens but this was repeatedly ignored. The staff would bring the chef out each time to discuss needs, which was helpful but disruptive. The culture to say yes and struggling to follow thorugh is an issue in India, not just in this hotel. The hotel packed us a wonderful breakfast on the last day as we had an unsually early train to catch. So overall I recommend staying here.