Property was beautiful and staff friendly and attentive! Great walkable location near many of top sites in San Jose! Will def stay again.

The hotel is newly renovated and was beautiful and comfortable. It was very clean. The breakfast buffet was delicious as was the rooftop restaurant. I loved the wait staff at the restaurants. Overall, very nice and highly recommended.

The rooms are very outdated, and the photos online did not accurately reflect what we experienced. On our first night, we discovered that the bed sheets were damp, and when pulling back the comforter, we found visible stains that looked like dirt or makeup. This prompted us to look around more closely, and we noticed a general lack of cleanliness dust was everywhere, including on the fire alarm directly above the bed (we took photos). Since we arrived late at night, we stayed for one night but decided to check out the next day, even though we had booked two nights. When we explained our concerns to the staff and requested a refund for the unused night, we were told to go through Expedia. However, when Expedia reached out to the hotel, the manager refused our refund request. At checkout, we even showed the front desk attendant the photos of the dirty comforter, but instead of acknowledging the issue, they simply said it would be changed and still denied a refund. The only positive aspect of our stay was the breakfast, which was genuinely good. Unfortunately, the overall experience, poor room conditions, lack of cleanliness, and unhelpful customer service does not justify the $300+ per night rate. We would not recommend this hotel.

Family friendly

The hotel was excellent! Clean and comfortable. Staff are friendly and attentive

I liked the friendly service and accommodations.

Everything

Nicole was especially helpful

Property is nice and clean, staff is friendly and professional. No complains about the hotel or business but the area is horrifying, dirty, unsafe, homeless is everywhere and drug addicts are all over. We did not feel safe in the area or entire San Jose.

Hotel was gorgeous! Loved the balcony in the rooms. Breakfast was delicious

Beautiful hotel, lovely staff, very clean rooms

Buenas instalaciones, solo que está situado en el centro de San José, por lo cual la seguridad puede ser un factor que considerar

Cool hotel. Expedia lists the premium room as having two queen beds. They are doubles. The restaurant is great and staff is friendly.

El desayuno muy variado y sabroso. Personal amamble. Muy céntrico y bonoto

Wonderful hotel!

Once you understand that all of Costa Rica is like this, then you get that it is normal. There were pairs of cops on many corners so I felt pretty safe. Even in the evening, it was just a bit slower and cooler than the day. Just always lots of people. The Jade Museum was terrific. The National Theater was closed for tours. :( Great food everywhere. It was great. The room was nice and it was clean. The AC was perfect.

Stylish interiors in a great location, professional staff.

Everyone was friendly and helpful!

A very nice hotel in a good location.

Excellent choice for leisure snd business. Convenient, nostalgic,& charming. Outstanding staff & service !