Overall Ratings & Reviews Quebec City Marriott Downtown

Staffs are friendly.

Excellent Location and knowledgeable, friendly staff.

The employees were helpful

My friends and I stayed here for our group trip to celebrate our graduation. However, we didn’t have a good experience. First, the room my boyfriend and I had was clearly unprepared. This is the last thing we wanted, especially after a long tiring drive from Toronto with thunderstorms on the way. We arrived at 11.30PM and the only thing we wanted was to freshen up and rest. However, there was no bath towels in the bathroom - the only towels provided are hand and floor towels. We called housekeeping - no answer so I redirected it to front desk to request for bath towels, only to get what looked like a floor towel (see picture). However, I only realized that after I finished showering - forced to dry up with that. My boyfriend went to the front desk to complain, but was told they don’t have specific towels for bath or floor - which doesn't make any sense. In the end, my boyfriend requested for a whole set of towels and brought it back to the room - clearly you could tell there are different types of towels. Next, the cleanliness. Typically, we would come back to a clean, tidy room after exploring the city. However, we came back to a room that’s not cleaned up - bed still not made, trash bin not emptied. We didn’t bother to call them to clean up anymore since we came back at 8pm and it’s pointless since it’s only a few hours away to bedtime. Additionally, my friend told me after checkout that there was a dirty spot on her bedsheet. In conclusion, I wouldn’t come back.

Great staff. Efficient with every request.

Walking everywhere

Steps to Old Quebec

Excellent

Great in every way, ESPECIALLY the staff! Helpful, able, and nice.

Great location. Not ideal for family vacations. More geared towards short stays. No in room amenities like, microwave, kettle etc. Tiny fridge. Close to the tourist area. Sofa bed wasn’t a bed it was a futon like couch, disappointed kind of.

La aviation no muy limpia el hotel está en construction mucho ruido y pesimo para aparquear el carro no lo recomiendo

Très bon service. Je n'est pas réussi à me connecter sur le WIFI par contre. Senteur de tapis dans les corridors et légèrement dans la chambre.

When we checked into our suite in the evening it was not made up from the previous guest . The front desk was totally unaware of this . They got us moved to a new suite fortunately but we had to wait while they found sheets and pillows for the fold out couch bed for our granddaughter .We had called ahead about this and they had said it would be ready . During checkout time the concierge was undermanned . Took them almost half an hour to send a porter up to our room to bring down luggage. Staff there was otherwise helpful in trying to sort out these issues . Given that all in the cost of the suite was approx $500Cdn per night , really unacceptable situation .

Awesome staff

Absolutely great location

The hotel has a great location close to every amenity. Room was clean and comfortable staff friendly.

Beautiful hotel and so close to the walled gate next to Old Quebec artillery park.

Our flight was delayed and we arrived at the hotel around midnight. We were told there was no room available!!! Excuse me, I already paid in full in advance! Imagining at 1am we have to take a taxi to go to another hotel, and I have to pay the taxi fee. It was a terrible experience. Be aware when you book this hotel, you may not have your room.

Amenities were not up to a Marriott standard - staff made up for it

Would not recommend the breakfast at the hotel. Choices limited and expensive. Staff v nice but not enough table servers.