Great staff!

X

Everything was perfect. Bed and pillows very comfortable.

Only room left was disabled even though we checked in early on line as requested. No wifi. TV didn't work and badly placed on the wall. Supposedly hot breakfast items were cold. Price of breakfast was more expensive than advertised on line.

this hotel is very basic and i think overpriced. We arrived and the hotel staff seemed overworked, tired and stressed out. We got to our room and realized that it was very stuffy and hot so we tried to turn the air conditioning on and realized after some time that it didn’t work along with the elevator. my husband went to ask inquire about the air conditioner not working and was told that if we waited “some more time” that it would work. it never worked and it was hot and stuffy our entire 2 evening stay. i went to grab the extra pillow that was provided in a plastic casing which made it seem like it was clean but when i looked at the pillow it had mascara marks on it. the shower also leaked because the door doesn’t fully shut. It was good enough to rest our bodies after a long journey but not very comfortable.

This hotrl has a great location the staff is very friendly and help you with anything you need

The property is older and dirtier than the pictures make it look. The lobby area is nice enough, and the rooms are fine for the price, but I wouldn't stay here again.

Good value for money

Fairly basic, clean but tired. Aircon was feeble meaning my room was too hot for sleeping even this time of year. Very basic restaurant and nothing else nearby. Fairly convenient for overnight before ferry, but that’s about it.

The hotel is comfortable, room clean, bed, shower & wifi good. However, it is 12 km from Bilbao. I feel ripped off by hotels.com If arriving by public transport, you need to cross the bridge at the Max Centre - if the centre is open you can use their escalators/lifts.

Excellent little ibis right next to a load of restaurants at the MaxCenter. My only issue is they there is always a lot of English staying before the ferry, but no opportunity to watch any news in English on tv. Most other hotels have this facility so it’s noticeable when not available. Would recommend though

Top place to stay with nice breakfast

Nearby outlet shopping, and good safe parking space. The room is very small and doesn't come with anything, no safety box, no water boiler, no microwave nothing. No AC and the room is burning hot even in the winter since there is no control on the heater either.

Good location for a night, waiting for a ferry to Ireland. Easily accessible, bit challenging with parking.

If I see an Ibis available on my travels I'll always choose it: free parking, dog friendly, good and reasonably priced menu, comfortable rooms. However, this one was a bit disappointing. The staff were lovely and friendly, but the rooms were dated and not very clean. Parking isn't guaranteed either, it's first-come, first-served and it's a very large hotel so fills up quickly. I think I got the last spot and saw a few other travellers circliing around in frustration as there didn't seem to be anywhere else nearby to leave the car.

Great place

The lobby deco

Improve the quality of the food

Been going there since it opened 2003 ish central.... fuel station next door loads of free parking if the actual car park is full....