AC Hotel Ciutat de Palma by Marriott

Explore AC Hotel Ciutat de Palma by Marriott
8.4
Very Good
From 485 reviews
Cleanliness

9.0

Room Comfort

8.4

Location

8.2

Service and Facilites

8.6

Traveller Reviews AC Hotel Ciutat de Palma by Marriott

Number of reviews per page
20
40
Top reviews
Ali
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room was clean and modern
Portia
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Lovely hotel in a great location, very clean.
Cristianne
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Ok
Samuel
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

+Staff were friendly and were able to prepare the room sooner than the check in time. +Room’s spacious (Queen Room for 2 people) and had a good range of amenities (body wash, shampoo, coffee machine, bottled water, iron and safe) +Good night sleep - Room was dusty all over. - noise transfer from balcony door was very loud like the door seal wasn’t working. On a busy main road so a lot of noise from cars. Overall, a good stay for the money. 10min walk to the city centre of Palma. A lot of restaurants in the area if you didn’t want to walk too far
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Alister
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great
YING
icon-Leisure
Leisure
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Nice location, cozy place to stay
Karl
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Excellent staff
John
4.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Too small
Samara
icon-Business and Leisure
Business and Leisure
2.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

I would not recommend this hotel. From the moment I walked in, there was a distinct unpleasant smell throughout the property. The place felt old, poorly maintained, and in need of serious renovations. The location didn’t help either, it’s in a run-down area surrounded by numerous Thai massage parlors, right on a busy intersection where traffic noise was constant day and night. The WiFi didn’t work at all during my stay, and when I asked the staff for help, they were rude and dismissive. In fact, the staff’s general attitude was unwelcoming, and they offered no useful assistance, not even with basic local recommendations. Overall, this was one of the least pleasant hotel experiences I’ve had between the smell, the noise, the poor service, and the outdated facilities, I regretted booking here. Shocked that this is a Marriot.
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Erika
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Room was super clean, bed very comfortable, service and helpfulness of all staff (lounge/dining, housekeeping, front desk). Great location walking distance to many restaurants, sights, bus transport, etc.
Caroline
10.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Beautiful room, nice location
Claudia
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Gorgeous hotel, very nice employees.
Gary
icon-Business
Business
10.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

Great hotel. Awesome location. Amazing breakfast.
Judith
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

Lovely buffet breakfast Good location for walking around the city First floor room - aware of traffic and bar noise till late - to be expected but might not suit light sleepers
Luke
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

Very nice property. Expedia has the wrong address in, so it took us some time to find it. But we found it by just typing in the hotel name instead of the address
Jun
10.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

Very good location, clean, friendly and polite staff
Daniel
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 94 week(s) ago

Expedia Group verified review

I would’ve marked my overall rating a lot higher but I was misled by the staff on the building parking. The cost was never discussed and I was under the impression that it was going to be free. When i checked out i was charged $30 EUR a night for parking when there was free street parking thay I would’ve been completely fine with. The interaction rubbed me the wrong way and lack of transparency doesnt feel great.
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nathalie
6.0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

This hotel is in a great location however, the rooms are very dated and small beds are not very comfortable. Main area is renovated, but not rooms
Farah
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 98 week(s) ago

Expedia Group verified review

**Review:** Disappointing stay. The staff was unclear about extra bed charges, and the parking lot was full, forcing us to park on the street where our car window was broken. The area felt unsafe, and the poor treatment at checkout only made things worse. Wouldn't recommend.
Maria
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 101 week(s) ago

Expedia Group verified review

Great location with easy to access but parking options are limited if you are renting car. The staff are very friendly. However, since the hotel is situated on a main street, the room can be quite noisy.
Number of reviews per page
20
40