Overall Ratings & Reviews Hotel Santa Maria Novella

Beautiful boutique hotel in a good location.

This property is charming. Very clean, staff was all fine. I had two complaints, Our bedroom was 15 steps above the living room and bathroom, which was a true inconvenience. And our room was 2 elevators and 8 more steps from the lobby, which I guess comes with such a classic structure

The location is good, breakfast ok, the rooms are a bit outdated, for the price.

Awesome staff, blessings to all!

The second time we stayed there during our 14 day Italy trip, we had the suite Flower room. Huge room but probably the worst view of nothing but back alley and garbage. We asked for a junior suite which was the same as our first stay regular room. Fantastic view but room half the size and they charges €60 to change to the small room with great view. Overall good experience but had a few issues that we did not let blemish our second Italy trip in 6 months. Great breakfast as well! Bell staff and front desk very attentive and helpful

Front desk staff and housekeeping staff were great. Bar staff on the other hand, could do better and should seek customer service learning from front desk staff.

Great location

I stayed at superior double room, but price I paid........ I stayed whole lot better places. First of all, room was large enough and had nice bed, but it was dusty Also room had no views and was looking at other building right next to it, so I couldn't open the shade, and stayed with what light they had in the room. Breakfast was served free................ (no comment)

very good hotel , well located

Excellent staff Great Customer Service

Excellent location and very friendly and helpful staff.

Excellent location Clean Great stai

We (myself and young adult children) chose this hotel because of its location to the train station which was super easy to get to. Our room was overlooking the square which was perfect for us but if you want quiet it might not be ideal for you. Also, there’s a few stairs to get to that area of the hotel which could be difficult for older travelers. We walked to everything from the hotel. The location couldn’t have been better. Would stay here again for sure.

Great hotel in a great location. Very close to train station if arriving by train and parking available for those who come by car. Walking distance to all the sites if Florence. We received good service from all the staff.

Beautiful property and excellent location. Very close to the train station, so no cabs required if this is how you’re arriving/departing. Right in the middle of Piazza di Santa Maria Novella. Restaurants and other main attraction areas are within 5-10 minutes walking. Very clean rooms, helpful staff, and nice bathrooms. Showers are small as they are in all of Italy, but not a problem for us. Would absolutely stay here again.

average nothing special

Staffs are very kind and the location is very convenient. Problem is they don’t have a fridge
 in the each room and elevator.

This property is beautiful and the staff extremely friendly. It is super convenient to the train station and surprisingly quiet in terms of train noise. I enjoyed hearing pop up musicians in the piazza below and watching people milling about. The rooms and bathroom are beautiful. Breakfast is served wonderful! Service staff phenomenal! I highly recommend this hotel and look forward to returning!

great location, large clean room, quiet

Not standing location with the staff this Pleasant professional and very Savvy what to do in where to go