No Hot water, AC not working for the entire stay

Long and tediuos check in process. Room looks old, like the whole complex. Poor maintenance, no hot water. You need to walk the whole hotel to get and return towels. Low quality of drinks and foods, not many options. Staff is friendly.

My mom went there for her birthday and she was really happy.

Piscinas, resbaladeros

The pool, slides, beach access, food were great.

Room was in good condition. Service staff very helpful. The hotel rooms were in proximity to the pools and had good beach access.

We had two rooms. The safes did not work in either room. The toilet was leaking in one room.

Clean

This was one of the worst hotel experiences I’ve ever had. We were placed in multiple rooms, all of which were dirty and unsafe — visible mold, blood/body fluid stains on bedding, strong foul odors, broken fixtures, and unsecured doors. The conditions made it difficult to breathe. This is not a 4-star property. The sanitation, safety, and customer service were completely unacceptable. I would not recommend staying here.

This place cost $347 USD per night, this was definitely not worth the money. We had bugs, mold, no hot water, and broken furniture, chipped floor tiles and a swimsuit panty liner stuck to our front door for the whole stay!! The safe didn’t work, the sliding door didn’t lock, the TV wouldn’t turn off. To say we are disappointed is an understatement.

Mold presence everywhere, rooms deteriorating, restaurants are not available, process food Please save your money and book somewhereelse

Loved the pools and beach; just closed a bit early for what I would have liked: 5pm for salt water pool which isn’t salt water at all and is only a small area that is slotted for the hotel which is annoying for what they are advertising as the biggest pool, 6pm for pool with slides, and then 8pm for the main pool. When you pick your rooms and choose access to saltwater pool you are in for a long walk everyday since that building is the farthest from all other amenities and dining. Also all the water activities you have to rent equipment and it’s very pricey. I didn’t choose to do any of those. Overall I would definitely return being better informed how it all operates. Staff was super amazing and food was great! I definitely would recommend since it’s a great time! We stayed for 4days and did love it! Food was amazing with a great variety! Great for families and adults only trips. They cater to both with their different activities throughout the day!

I will never go back. Room has not been maintained with damaged refrigerator and not leveled, mattress dirty, sliding doors were rough to open/close.

Safe áreas , excelente customer services,recreation team super good ,the común áreas and pools needs paint

Food at the buffet was good, a variety for every taste and preferences. Restaurants reservations were not that bad and there's alway the choice of complementing with the buffet if La Carta is not as expected. The bed was comfortable and clean.

I visited this facilitybin 2008. It has gone unrepair

The service was very good, the food was lacking and very ordinary.

No tasty the foods and uncomfortable the beds, very noisy around the room, and problems with the basic things:water, electricity, aire conditioner. We had to change the room at the midnight, it was horrible.

The properties are not well maintained. The room we stayed in one bed was missing a doublet only had a sheet. The other the bed had the doublet and a sheet on top so missing a bottom sheet. Only 2 towels were provided for 4 guest. The door to the room was not closing properly and had issues opening the door. It is a good hotel if your only going to use the water slide ameneties. The food was good. The staff was very nice.

Worst hotel ever! The place was very dirty and full of cockroaches. It is nothing like what it looks like online. The place is old and run down. This place is a scam. We could not stay at this property due to cockroaches and dirty room. We had a wonderful stay at a nice clean hotel in the city. It was a hard time to get back my money which I didn’t get back the right amount. Please avoid this hotel!