The staff were very nice good location

The only positive thing about this hotel is its location. Check-in took almost an hour, which was very frustrating. The breakfast was exactly the same every day, with no variety at all. The elevators were extremely slow, and we often had to wait a long time just to get one. Overall, the location is the only reason I would consider staying here again.

Todo genial. Súper amables todos y buena limpieza

Todo bien

The toilet was clogged at the first day of my stay . We called the receptionist and they were able to send someone to fix it .

Only the location is good. Find a different property. Photos on the hotel website are old

Lo antiguo del hotel , precariedad de las instalaciones, funcionamiento pésimo del wifi, baños que se llenan de humo de cigarro desde otras habitaciones podría dejarse pasar, pero NOS ROBARON PERTENENCIAS y presumo que fue durante la limpieza. Eso es lo peor! No vale pena de ningún modo por la incomodidad que produce eso. Piso 11. Precio elevado para lo ofrecido hoteles de cadena son incluso más convenientes

everything was great, customer service was awesome, specially Sandro

The worst experience of my life at this hotel. Horrible service. The hotel sells itself with photos, but don't be fooled; the photos aren't of the hotel. The hotel is old, the rooms smell awful, and nothing works. Everything is antiquated, and the manager, named Rene, is a person with no respect or manners when dealing with customers. If I could, I would give it 0 stars. Horrible experience!

It was clean but it felt antiquated and the beds were not very comfortable..although it was just three blocks from the beach it was close to the entrance of a favela. The pool was very small compared to the picture..and had a scrubby look...breakfast was good and the internet is very poor ...

Good

This was my third stay here. I did not like the room they gave me. There were only four power outlets: One in the bathroom, one in the corridor close to the entrance, another reserved for the TV, and one reserved for the A/C. The A/C one was closest to the bed. If I wanted to charge my phone while in bed, I had to unplug the A/C, & sit/laydown on the edge of the bed. It was an uncomfortable experience. Luckily, I did not need to use the A/C during this stay. If I come back, I'll bring an extension cord. I also learned their guest policy has changed at the worst possible timing. Due to past drama, only registered guests are allowed in the rooms now.

Good hotel and good price

No

The hotel didn't have a iron thats a big minus, the bathroom floor needed some work done the breakfast was good but I wouldn't stay there because my plans was messed up because of them not having a iron I also saw a roach

Run down and outdated. Very disorganized

Not what expected

It was smelly and old... different then the pictures.... i did not enjoy my stay there. If yiu are looking for a nice descent hotel, i do not recommend it.

Great location from eateries, and the beach. The view was immaculent. Could see Christ the Redeemer from the rooftop pool. Concierge was very well versed in the english language. Hotel alittle outdated, but still worth the money. Would go back.

At all everything was good.