Definitely not a 5 star hotel! We booked it because it’s a 5* that allows dogs. When we arrived, there was no bell person. They only had one person doing the door and they were busy with a large tour bus. When we mentioned it to the two men at the front desk, Guilherme and David, it was brushed off with an arrogance that upset my husband. He asked they tell a manager that a hotel that size should have two door people for a 5 star hotel. One of them went to speak to the female guest services manager, Anya, we came out and carried our 5 pieces of luggage by hand. They didn’t have a cart and the men were useless. She was great. Hotel amenities were crap. No shower cap which is a basic for that calibre of hotel. One ply toilet paper. It just wasn’t good. Breakfast was okay. Snacks at the level were good. Hotel was severely under staffed. We would go back for the dogs and the location.

Great location

The room was very good, staff was helpful and friendly, location was perfect.

I HAVE ALWAYS LOVED THE MELIA. I HAD THREE ROOMS FOR THREE NIGHTS. THEY WERE NON REFUNDABLE. MY MOM HAS HAD THREE HEART ATTACKS, WE THOUGHT

Yes

Beautiful, comfortable hotel with pleasant helpful staff.

Yes

We didn't have breakfast at the hotel.

SUPER KIND STAFF!

Excellent hotel with the option of valet parking. Well located. Large room with all facilities. I highly recommend that hotel.

Very cool unique hotel! Super central. Elena was an absolute professional and very helpful.

Tremendous luxury hotel in a quiet neighborhood that’s still walkable to everything, including the Guggenheim. Staff was very attentive, fixing an issue with my room quickly. Recommended.

excellent

Excellent hotel

Incredible experience. Best location!! The service was incredible and the breakfast was very good. We had access to their exclusive area - Level - and loved the lounge offerings and cava throughout the day. Will highly recommend and would also come back

Hotel needs a renovation. Other than that, staff is great, location is good and clean.

Good location for the two main museums. 25-30 minute walk to the old town. A few restaurants within walking distance. Decoration a little dated. Breakfast buffet not so great. Restaurant offers very limited choices. Wonderful staff.

Very nice hotel. About 15-20 walk from the main shopping street. Excellent breakfast buffet. Bed and pillows very comfortable. Don’t go for the pool though. Too cold to stay in for more than a few mins, Which was a shame as it’s one of the main reasons we chose this hotel. Otherwise all good.

Good hotel, with nice and modern rooms. A very elegant and pleasant lobby. At first, I was placed in a room next to the service closet; there was a lot of noise from the door and staff. They moved me to another one. For a 5-star hotel, I think they could provide drinking water in the rooms. At breakfast, hot drinks should be served at the table. Small details.

More food options would be nice. Bed comfortable and pool nice.