The hotel seems dark and dingy but is clean and the rooms are serviced daily. The front desk staff is friendly and excellent and was able to readily answer all of our questions. The breakfast provided at the hotel is excellent and filling - better than most I have had in Italy. The location is very convenient to public transportation around Florence as well as to and from the airport and central train station (the tram is one block away). There is a convenient supermarket and pharmacy at the corner with an extremely helpful, English speaking staff. (They immediately spoke to me in English when I attempted to converse in Italian.) There is a restaurant next door run by a guy from Naples that was top notch - good food and service.