Undoubtedly the worst hotel I have ever stayed in. We were a family of 4, with small children. The family room has a sketchy and a wobly set of stairs that brings to the Mezzanine where the bathroom is. I was terrified of my kids falling from the stairs. We had to abandon our reservatiom to seek for a place where at least we could sleep in. The beds were god awful, they only gave us one pillow, and when I asked for more, The rude staff member said they were fully booked and only had two of the worst pillows I ever had the unfortunate privilege of using. They advertised a restaurant and room service, but they don't bring the food to the room, nor do you have access to a menu. You have to go downstairs and order and pick up the order. We spent 2x more than what we paid originally to get emergency accommodations. My son called this place a Bootel, cause he said it was Boooooooooo. And I agree. Also, there are no good restaurants nearby, it is in the middle of nowhere. Who did they bribe to get this 4 star classification, that was money well paid, cause I wouldnt give it 1 star, let along 4. I could keep going, but my fingers hurt of how angrily I'm typing this. STAY AWAY FROM THIS TRAP!!!

Room was too hot and not able to change temperature Very strong pungent smell in room Hotel was full of coach parties and we were not able to eat in the restaurant as it was fully reserved We were not advised of this when checking in The lobby and foyer were shut off for a private event This should have been advised beforehand

old place, good staff

Didn't have breakfast

The hotel was very accommodating for our late check in. The room was clean and looked the way it did in the photos. There is a shop and hairdesser inside of the hotel. The pool was the best part. It was very large and clean. The restaurant stayed open until midnight which was helpful.

Great breakfast and very good variety of pastries and food options, lots of ham and cheese. Breakfast was perfect! Pool was very good, nice deckchairs, and very good hotel. Parking was too small, and not enough parking, cars parked right on top of your door so you can’t get out of your car. Beds were too small and uncomfortable, 2 single beds and 2 single mattress put together and bed kept moving. Hotel was very good, excellent condition.

فندق جميل وسط جميع الخدمات موقف الحافلات عند باب الفندق

This stay was disappointing. The place is pretty and the staff helpful but the rooms lacked in basics. The pillows were completely flat, we had to hold them in half. No water, tea, hospitality tray, not even glasses in bathroom. Blankets we barely more than sheets and beds rock hard. Elevator from main entry floor to lobby is broken, so had to lug suitcases down a flight of stairs. Not good when one of your party has a bad leg. Wouldn't stay here again.

Very clean and beautiful hotel with friendly staff

Good clean hotel. Not sure if it’s much of a destination it’s rather outside of Sevilla. I was on a long drive back from Portugal and it was a convenient place to stop for the night. The room was very hot and the AC didn’t seem to cool it down any there are some nice restaurants not too far away overall I think it was a fine place to stay.

The stay was not so great. The room smells musty and old. The bed is just spring box not comfortable at all.

First of all the reception desk staff were great. But the upper management of this hotel is greatly lacking. This hotel is basically a bus stop for tours.. there were as few as 3 many as 7 buses each night. The noise was horrible and I had very little sleep each night. The rooms are not sound proof and you can hear from the rooms adjacent and above. When I complained about the noise I was told there was no other room that I could be moved to and they had received many complaints. I would never recommend this hotel, this was the absolute worst experience I have ever had, the management needs a serious change.

Close to explore Seville but avoid crazy city prices. Car is needed however to get around. Extraordinarily large rooms with a split duplex bedroom and living quarters. Both Air cons worked well in the room and the hotel was well proportioned for restaurants and cafes and shopping. Shame that the pool was closed in April. Rooms are noise proof which was perfect as there were fans visiting for the copa del rey final.

A large hotel with lots of space. The rooms are comfortable and spacious. There were lots of noise during the night, not sure why…

Property doesn’t live up to the splendor it obviously used to be. Maintenance is lacking in many areas, from elevator buttons that are broken to a shower that wobbles and has little flow. Staff don’t seem concerned. I appeared at desk using a cane for mobility and I was issued a room with a loft - stairs needed to access the bedroom and washroom. What??? Not impressed.

The room was clean and spacious, but disappointed the only bathroom was up in the loft area. The lobby bathroom never seemed to have toilet paper, but front desk as able to help out there.

Nicely kept old hotel. Used by bus tours. Hard to use Restaurant, when tours are on site.

Perfect location with very closeby public transportation. Away from city's traffic, peaceful, quiet, an absolute clean accommodation.

It s the worst experience in all my life. The enter to my room at 00h00 without my permission and they took a bed. We found a lot of bedbugs ( video as proof ) , until 3am you can not sleep a lot of noise especially teenage also they nocked the doors and they run ( as kids) ............ I need my money back

Disappointed that swimming pool was in disrepair and had been so for some time.Menu was poor,although food was passable.Bar service non existent and staff surly.Reception staff friendly and helpful.