I would have preferred an evening menu that you could choose rather than the set menus. Breakfast was excellent. The massage lady I had was superb. The reception was hit and miss. I tried to book the evening meal there but was told to book it at the restaurant however no one was there to take the booking so I had to keep going back. The bar staff were great and the happy hour and afternoon tea was a great touch. No towels at the pool was annoying when the spa people were away you couldn’t get a towel. I think the spa should be free for guests all day it just the morning. Pool table and games is good. Room cleaner kept coming into the room when the do not disturb ticket was on the door. The dryer in the ski boot room didn’t work in the locker. The location and design of the hotel was great. All in all a fabulous holiday. Thank you

Great location with convenient parking (off site at a charge). Most of the staff were super friendly and helpful. The views from the 7th floor balcony are amazing. The spa was adequate and the pool area is superb. My son had a flood problem in his room which took too long to resolve and when he was offered another room he had to move his own luggage. A true 4 star would’ve done this for him. The comments about outside noise are accurate, even with the windows closed. We were woken at 5am with loaders and trucks clearing the snow. Overall a great stay, just needs a few tweaks to be perfect.

Hotel was lovely!

Very comfortable room with lovely balcony overlooking Alpe d’Huez centre

Excellent

Clean and modern hotel, friendly helpful staff and good breakfast buffet selection. Spa was expensive to use for 1 hour (€20pp) and wasn’t in good condition.

The staff were so friendly and helpful. The rooms were really comfortable and the breakfast was great. Great value for money and worked well for our family.

AmaZing , facilities are fab with the pool but you must pay for the spa. Friendly staff and beds and rooms are so warm and cosy.

The tiles at the bathroom, were not clean, windows do not shut properly, balcony area was not cleaned and the chair there was broken. The most stressfull thing is that I put my Oyster card, next to the door, inside where you keep the card to have electricity inside. Probably the cleaning staff took it. I still had money on it . I reported it at front desk but no efford from them to bother find who took it. Shameless

The location is central and restaurants just are around. the room is ok and big enough for a couple. the service should be more professional and polite to tell all the things about the hotel. Tatally it is a good choice in this village.

stayed in summer when only open for 4 days around cycle event. staff friendly but appeared to have limited knowledge, it felt as if they were shipped in for the few days with little training. Breakfast awful and whole place looked like bomb site. In 30 mins stay not a single table was cleared and ready for reuse. Curtains broken and unable to provide maintainence during our 3 day stay. Additional room provided but spent time moving between 2. rooms were well furnished and clean. Will not be returning. Disappointing

Family room pretty small, ok for a w.e., would not fit us for longer period. Breakfast good, they even accepted to serve it ahead of time since we needed to leave at 7 the hotel. Not private parking available, but easy to park (off-season) close to the hotel.

Excellent bar tender. Great all round service. Everyone really helpful. Good location. Good food, recommend the beef day if not full board.

Beautiful hotel, friendly and helpful staff, fantastic location and facilities. I would be very happy to stay again!

We had a room on the 4th floor. The mini bar fridge was empty and did not get cold. We complained twice so they removed the fridge from our room. Sound proofing of hotel is not good and our room was on a road which was very busy from 1 to 5.30 am each morning. We actually checked out a day earlier than planned as we were not getting a good nights sleep.

Would not return. Hotel staff friendly and pleasant but the overall hotel experience was disappointing. A lot of promise, but the hotel is dysfunctional in too many aspects. Room was large but actual accommodation area was too small. Far too much allocation of space to dead space in the bathroom and corridor. The food had great potential but badly let down by poor and disorganised service. Appetiser buffet was sparse and frequently poorly presented. This may have been due to the hotel's focus on a large party of families who took over but this should not have allowed our experience to have been so negative. Hotel Manager did acknowledge this issue but this did not alter our experience. It should also be noted that the jacuzzi, steam room and sauna is and additional 24 Euros per couple per hour. There is limited space and requires advanced booking. This is not clear when booking the hotel so worth noting.

Very helpful and friendly staff, interestingly designed room with balcony and views, free use of swimming pool, very convenient for restaurants

We stayed at this hotel for a week in February - it was comfortable, the room was spacious (mountain view on the top floor), and the staff were attentive. Good selection of breakfast buffet options, whilst the evening menus had more variety, i.e. different dishes each day. Shops and restaurants are nearby, and the 'lobster pots' lifts are within walking distance. Would stay here again if we return to Alpe d'Huez.

Room too hot and noise excessive from unfortunately British louts outside

We stayed for a week in January 2016. We booked a superior room which was spacious, well decorated with good facilities. Friendly, helpful staff. Good location in the resort. Bus stopped outside.