michael
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The staff were friendly but I was disappointed by my balcony 'suite' which was a corridor and two chairs - not luxury. The balcony was a massive step up (no step provided). we did get to switch rooms to a the 'family' suite, which had a slightly larger corridor 'suite' area. Bath knob didn't work so I had to fill my bath with a shower. and the loo was in the main bedroom (a separate closet) so if someone was sleeping and you were in the corridor, you had to go into the bedroom, turn the loo light on and flush it noisily. we were only allowed to stay in the family suite for one night and had to move the next day to a different suite. so for a two night stay we had over 60minutes discussing the suite on the first day (pm on Friday so precious time was being wasted) and we had to move rooms twice. they did move our belongings, but it meant I had to pack and unpack my toiletries and personal items twice in two nights. we asked on Friday about booking a taxi on Sunday morning to go to Gare du Nord and were told it was not a problem and they would do it on Sunday morning, when I spoke to the front desk on Sunday morning they told me that the road was blocked off (due to Tour de France) and I would have to walk to the taxi rank at Opera - 10 minutes walk away, with my suitcases. So not a great stay. but a lovely location. The staff were friendly but couldn't change the lay out of the rooms. I did point out that the photo on the website it not the suite I was given.
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