Excellent hotel

Staff was very strange during check-in. They tried to "offer" me another room at a nearby property taking me with a golf cart to another building of their about a 1/4 mile away. Apparently they have other buildings not connected to the main hotel and they want more people to stay at those locations since they are unknown however the way they conducted business was very fishy. They would go in the back multiple times to discuss things in private and come back and tell me something and then go back again. Furthermore, we were never notified that the sunbeds directly behind the hotel were pay per use which I would have had no issue with had I known. On the 1st day of using them, I was approached by a man with a credit card machine after laying the sunbed for a 2 hours and still using it and was told I owe him 7.50 Euro per bed and I asked him why and he said it was their policy. I informed him that no one told us and he said it was on the sign near the beach hut area, I looked and there was no sign at all. I paid him but it was a very unneccessary experience and the weird thing is he only charged 1/3 of the guests. He would do a row or two of sunbeds then leave back to the hut. Then there were the random hotel workers asking to give you a massage but do not understand the word No. My friend who booked his own room with them told them multiple times No but one of them proceeded to touch him and start massaging his foot. Very unprofessional. Definitely NOT 5 Stars

We came back for a second year with our 2 boys and loved our stay yet again. We were given a free upgrade to a superior family mezzanine room which was a fab start to the stay. Our balconies overlooked the harbour, our favourite pool and the mountains behind. The breakfast buffet was a highlight, as it was last year, the pools were always accessible and never overcrowded and the safety of the resort meant we were never worried about the boys (10 and 12) going between beach and pool. The room was ideal for our family. The hotel is situated in the middle of loads of family friendly restaurants all serving delicious food and we were able to rent a car for the day easily, with access to the hotel’s free parking also.

Average stay. More top end 3 star / 4 star. Definitely not 5 star. Good location but everything else below expectation.

Beautiful ocean view and customer service excellent

Pool in the room was great!!! Staff is excellent. Amaryllis was so helpful and kind. She was so patience in booking our excursions. The only thing I would like to see if blue walls or tiles around the outdoor pool in our room. The beige is blah but otherwise we had a ball.

I booked this hotel through Expedia, and while there were a few good aspects, my overall experience was quite disappointing. What I liked: The location is convenient and close to many attractions. The hotel is clean and well-maintained. The food was acceptable — not bad, but not impressive either. What I didn’t like: There is a daily fee for using the in-room safe, which feels unreasonable for a hotel in this category. The room did not have an iron, which is a basic amenity I expected. Beach chairs and umbrellas are not included — you have to pay extra for them, even though this was not made clear during booking. However, the most frustrating part of my stay was a serious issue with the reservation. I booked and paid for an All Inclusive package via Expedia, but upon arrival, the hotel claimed I only had Half Board. To make matters worse, the confirmation email from Expedia did not clearly state the meal plan included in the reservation. It only listed the room type, the number of guests, and my name — no mention of whether it was All Inclusive or Half Board. This lack of transparency resulted in me being denied the services I had paid for. I felt misled and extremely disappointed. I trusted that Expedia would provide all the essential booking details, and I was not expecting to have to dispute what should have been a straightforward All Inclusive stay. I strongly advise future travelers to double-check every single detail of their reservation.

The property was in a great location a lot of options .

This hotel is not a 5 star I would rate it as a 2 star. Staff is not friendly. Starting from check in everything was wrong. The day of arrival they told us that we will be going to another hotel because they don’t have rooms for us and that they upgraded our rooms to suites in a sister hotel much farther away. We were meeting at this hotel with my cousin and her husband that we haven’t seen in years, and they wouldn’t extend the offer to them as well, so of course we didn’t accept the offer. After declining, our rooms were magically available. Once we got in our rooms, there was an extra cot in both rooms so I guess those rooms were for a family of three. My kids had their own room and one day one of the staff members walked in the room without notice while my daughter was in the there, asking to remove our stuff so they could take it. This is unacceptable. The pool beds were reserved with towels and books early in the morning till evening even though no one was there. So getting beds by the pool was a challenge. Also it was not mentioned to me at anytime that in order to lounge on the beach we have to pay 7.50 euros per chair each day. For the buffet dinner we were charged 29.00 euros per person which we were unaware did not include any drinks whatsoever, not even water. If they could charge me for breathing they would. For the money I paid for this hotel, I expected higher quality. I would not go back to this hotel and I will not recommend to my family and friends.

Hotel was really clean, food lovely and can cater for all. Did not feel this hotel was value for money. Limited day time activities and a DJ once a week which was awful. For a 5 star hotel it should have better options for the evening. Also sevixe in dining rooms was poor.

Rooms need some improvements but overall nice property.

Love the resort, very convenient and clean. On a beautiful beach.

Fantastic

Beautiful property. Very clean. All staff extremely helpful and polite. Looking forward to returning!

The staff at the reception is very friendly and helpful but the room service doesn’t always respect the do not disturb sign and will not only walk in (more than once) whether you’re still in bed or in the shower but will insist to ask to clean the room even when you say no. It’s unfortunate because the rest of the experience, amenities, site, etc. Was excellent.

First of all, the hotel was definitely not worth the money we paid. Many services that should be included in a five-star hotel came with additional charges here. For example, even if you are an all-inclusive guest, you still have to pay 5 euros for one sunbed on the beach. Access to the indoor pools and sauna costs 20 euros per person, and the water park is also an extra charge. They told us that beach towels could only be changed every two days. Moreover, one of the reception staff members (not all, but this one in particular) was extremely rude. For the price we paid, we essentially just got a bed to sleep in and breakfast.

Staff were great. But, the hotel is more like 4 stars rather than 5.

It was great

The hotel is in a great location and has all the amenities necessary for a family holiday. Was disappointing that there was absolutely no guest/ customer service. All inclusive is terrible and confusing along with the processes and systems the hotel has. Such a shame for a property that could be amazing. A let down for our family holiday and won’t return in future.

We love it the hotel is nice .