Quick check in process. Very professional and knowledgeable staff. Very clean.

Very very Satisfactory

Spa was too many people and loud kids but was beautiful . The salt room wasn’t working either . But besides that the hotel was 5 star ritz style hotel. I would definitely start here again . Loved the area .

Horrible!!

I really like this Property specifically Spa something joyful and relaxing

Great time

This hotel is definitely a 5 star hotel, by looks. The rest was horrible. Beautiful property but horrible service. I proposed on this trip, and was supposed to have flowers that I had arranged and purchased myself to be dropped off in the room by concierge/guest relations. The night of the proposal, we returned to the room, bed unmade, and no delivery of flowers in sight. After going to guest services, it took them an hour to find the flowers and even then, they were not sure that the flowers were mine. No compensation, no extras, just an “I’m sorry” at the end of it. Additionally, we had called room service for waters, they told us to call house keeping and hung up. We called house keeping, a minimum of 3 attempts, and nobody ever answered. Another occurrence was an employee came to the room asking something about the room. It was in French and I said I did not understand. The employee kept trying to ask, eventually got upset and walked away. For spending what some people make in a month or two on a hotel room for a couple of nights, the service needs significant improvement, and because of this experience, I am left feeling upset with my stay here.

Staff were extremely helpful and room was great!

Non

It was an ok stay

Over all everything is very nice and clean would definitely stay there again if we travel to Paris next time. One small thing I wish they would have a fan in the restroom whenever we shower it foggy/moisture the whole room.

Great Hotel overall

Room was clean and well proportioned. Quiet. Bed was comfortable and climate control was good. Breakfast was well worth price. Used bar for light meal. Service and food were good. Location was good for site seeing. Transportation easily available.

Our stay was excellent! The staff were very helpful and attentive. The air conditioning in the room worked extremely well during the heat wave. Also, the buffet breakfast was a 10/10.

Staff were very helpful and rooms were clean. Breakfast was really good

It’s quite obvious that this is a grand old hotel. It has marvelous bones and is located in a fabulous part of the city. The staff at the front desk was excellent, cordial and professional. Concierge / guest services seemed a bit less polished. We were disappointed to find a half-consumed water bottle in our room when we arrived, and it didn’t seem to be cleaned to an appropriate standard given the facility and the price. I requested that the room be re-cleaned while we went to Sunday dinner at Girafe and that was not done. Breakfast (room service) on the private balcony the next morning was perfect, however. Our order, while simple, was properly prepared and presented. And the view / fresh air experience in the early morning sun instantly became a lifelong memory and a lasting highlight of our trip.

Wonderful property, fantastic staff at every level. Highly recommend it.

They’re using the wrong water heaters for the hotel so the showers were terrible

The staff was great. The building is jewel. The only thing we found the bathroom was small and lacked hooks to hang towels an robes. Also the hight of the bathtub was difficult to get in and out. The carpet was stained.

This hotel was absolutely beautiful. I would say that that location is OK. It’s not centered to everything. The water pressure in the bathroom was terrible and it kept getting hot and cold. But besides that the property itself is very clean and beautiful definitely a five star