Overall Ratings & Reviews Holiday Inn Express TOLEDO-OREGON by IHG, an IHG Hotel

Pretty clean, convenient for a one night stay. However, AC was loud.

Staff was great. Parking lot / entrance has crater sized pot holes.

The hotel is finishing up recent renovations, updating many things. Most renovations were complete, but some were finishing up. The biggest drawbacks to our stay was the lack of ice (no machines due to reno) and the hotel running out of ice when you asked for some (holiday weekend). Also the breakfast was very disappointing - almost nothing was available when we went to breakfast - not even bread/bagel/muffin. There was two types of cereal. Pancake machine out of batter. The kitchen staff was working to replace, but was very slow. Didn't now where napkins were, said they were out when they weren't. Did eventually get food, which was slightly below normal level for this type of hotel. I feel they were not prepared for holiday travel, and it really showed. Overall disappointed for this level of hotel, but hope that things will improve for them when reno complete.

Sign hard to see. Payment on the way back to the hotel full of potholes

The drive into the parking lot is horrible,. Constrution all over the place with items laying all over. Power went out in the night and took hours to come on and when asked to the front desk no one could be found. Woke up for breakfast and no coffee and the workers ignored you when asking about it

The hotel was very clean. Comfortable beds. The only negative was that the power went out during the night. The hallway and staircase was dark. No breakfast.

Building was under maintenance. So i get it. Whirlpool was down. Tv did not work. The ac unit was loud all throughout the night. Lost power sometime in the am. So we also couldn't get breakfast in the am. Had to lug lugage down 3 flights of stairs which were pitch black. Mostly minor things... but it was alot to deal with. Staff was friendly. Room was comfy. Updated rooms. Probably wont stay again here. Would rather stay in a hotel that doesent have a bunch of minor issues.

It ranked as one of the worst hotels we have stayed in. Lazy staff; don't even know hotel layout.. HVAC system loud and unable to regulate. Room was ok. Breakfast non-existent--power out but cane on during breakfast hours but failed to serve, not even coffee. Dirty common area. Difficult to get to because of roads/area in disrepair. Terrible experience.

Everything was ok until the power went off, I know it was not the fault of the employees but they did nothing to help ( flash lights for bathroom would have helped) bring on coffee would have helped. We were there to attend an event so shaving in a dark bathroom was an adventure. Nothing was done except giving me a card with the phone number of the hotel on it.

The driveways in and out could use a serious redo.

Your ad did not indicate the hotel was under construction

Our room was newly renovated which was great only suggestion I would make is please put grab bars in shower for us older folks😋

The room was fine but the TV did not work. I was there for two nights. After the first night, I wanted to report that the TV did not work before leaving for the day but at 8 AM, I could not find any hotel personnel to tell them that. I had traveled there with a group of friends. We had all made our reservations in January. Then a week before we were going, 3 of the people in the group were told that they had been moved to a hotel across the street. That made it inconvenient due to the fact that we had carpooled together and were now in different hotels.

The rooms were very clean and the beds were very comfortable. The hotel was located near the nature preserves for birding, as well as restaurants and shopping. Would definitely stay here again.

the hotel is being renovated and most likely will be nice once finished..............but quite a lot of construction going on currently

Remodeled, lovely Immaculate in room and breakfast bar❤️

Would have been great, however be aware this hotel is under renovation and the hot tub and fitness center are out of service...had I known this information I would have booked elsewhere. The staff is absolutely amazing.

The Hotel is undergoing remodeling. It was dusty, dirty and the toilet was broken. This was not on the website to be informed if we wanted to deal with all the disruption. Especially bad for someone like me who is highly allergic to dust.

Great but didn't know the facility was under heavy renovations! Going to be Beautiful when completed.

I booked the room thru hotels.com. We were there for a soccer tournament. I found out based on the schedule I only needed 1 night, not 2. I was within the timeframe to switch rooms, but when I tried to cancel the one night I was only being offered 1 King instead of the 2 queens I booked. This didn’t make sense because I was eliminating a night and already had 2 queens. I reached out to hotels.com and they said they took care of it with the hotel and I was only being booked for the 1 night. I asked if this affected my rate and they said I was all set. Upon arrival the rate was $31 more than the original booking rate. I reached out to hotels.com and they said to talk to Holiday Inn. There was no manager on duty during my stay, but I called and left a message for Mike Clark (GM) and never got a phone call back or my issue resolved from either party. I have screenshots of my booking change and no where did they tell me the rate would change from $114/night to $145. Also, there was what looked like blood on the carpet and the ceiling had cracks/bubbles. The front desk was not helpful at all. Breakfast was good and the cleaning ladies were friendly, but that is the only good thing I have to say. It was a frustrating trip to say the least and I will not be back and don’t plan to use hotels.com either.