Overall Ratings & Reviews The Ocean Key Resort by VSA Resorts

I paid for an ocean view suite 2 weeks before I stayed. They booked me in a back room on the city/marina and said nothing. Did not honor what I paid for or try to accommodate.

We loved the room and its amenities; hated the bed (the mattress cover was uncomfortable). Staff was polite, location is convenient.

Everything for the most part was great! Could hear neighbors through the walls, my kids were there for a competition so going to bed at a decent hour was thrown out the window.

We found a roach crawling around in the front bedroom. There was never hot water in our unit. This particular weekend was the AAU Indoor Track Nationals, there were kids EVERYWHERE running up and down the hallways being loud.

We stay in that area every time we visit Virginia Beach.

It was a great experience

The unit was very clean and comfortable. Will rent again.

Was so dirty and run down we cancelled and went elsewhere

Not what I expected noise from upstairs and next door kept going all night . Left in the middle of our stay won’t stay here again

Been here 3 times now and every time the staff is always helpful and just super nice. Overall just a really good team

This was a great time

As advertised

Though the rooms didn’t meet my cleanliness expectations, the staff was very nice and prompt with our bug issue. We were moved immediately, and they were sooooo friendly. The room was also very cold despite having the heat on due to air coming through the balcony door and windows.

It was so loud and rundown. Kids ran up and down the halls playing tag till midnight. The halls smelled musty and old. Very outdated. The front desk staff was busy talking to friends and seemed bothered to check us in. Walls are so thin you hear EVERYTHING.

Decent room and setup, staff was nice! Bathroom had mold along the tub and on the floor. There was a major condensation problem, puddles of water under the beds.

My daughter had a wonderful time with her friends in the pool for her Birthday! The definitely enjoyed themselves!

I had a great stay beautiful view and the beach is walking distance

Good

Our deluxe suite was roomy and had everything we needed. Definitely a little dated but a really good value for family travel. Front desk staff was very friendly although not very professional looking. Attached ice cream and pizza place was a plus!

I booked the property for multiple reasons. One of them being the room said it had a ceiling fan. When we got to the room there was no ceiling fan. The room was supposed to be non smoking and there were signs everywhere about not smoking in room and property but had been smoked in and smelled pretty bad. The lights were falling off the wall, the room condition was ok. Another reason we booked the room was the picture on site showed a room with a balcony and the room did not have one. I guess I should have checked that better. We ordered from the pizza place in the building and the pizza was cold when we went down to get it and the side of ranch we got was like water and smelled and tasted funny. Had to pay extra for the ranch but ended up throwing it away. The pool area was dirty with clumps of hair all over the place. There was only one elevator that worked so it took forever whenever you had to use the elevator, epically when trying to get your cart up and down from the parking garage. There was a light in the room with the couch that could only be on for a couple minutes before it started striving so we could not use the lamp in that room. When we went to play pool the pool table kept getting the balls stuck so we would have to spend extra money everytime we played a game to send balls down the pockets to get balls unstuck and then had to spend money to get those balls released to play a game.