Need some customer service training at every level but especially the front desk staff. A lot of work to do to support guests.

The rooms were very clean and the bathrooms were nice. The pillows on the bed were standard extremely soft hotel pillows. Overall it is a good hotel and the location is excellent especially if you are planning on either walking to explore Victoria (in a good way). It is close the the harbour, the main shopping streets, and many activities. We didn't need a car for the first 4 days of our trip and we're able to walk to explore. Take a pedi-cab tour on day one (over by the visitor info center) to find out more about Victoria and places to visit. The pool is great! The negatives: The on-site restaurant has a good breakfast, but their nightly food options are all very try-hard to be upper class, to the point where you can't get just a burger or a pizza. Lovely staff, all friendly and helpful just the food options were lacking. The wifi isn't secured in the slightest bit, don't leave your devices connected to it, it is completely open. QR codes for everything, being told the website menu isn't up to date and that I can scan a QR code in the room that may have been tampered with isn't good customer service. QR codes may be convenient but they are not secure. The TV for the times we did try to watch was completely going in and out of pixelated and not worth attempting to watch. Lastly, the card scanners in the elevator take forever to scan cards, there is a huge issue and most people were complaining about taking tours of the floors as they struggled to scan cards in time.

We had a decent stay, friendly staff and location was alright. The property seemed a few decades outdated, but nothing off putting.

Enjoyed the club room for breakfast and snacks throughout the day

Convenient location. Central location. Clean property.

My room was very clean. Staff were very friendly. Breakfast was excellent

Nice stay for a weekend getaway!

Everything is good！

The room itself was excellent — comfortable bed, spotless, and I appreciated the laminate floors, which made everything feel cleaner. Staff were outstanding: friendly, helpful, and genuinely attentive. The M Club Lounge was a disappointment. It felt dark and uninviting, and the food didn't deliver. Fake tasting scrambled eggs at breakfast, and the evening appetizers (doughy Thai chicken, waxy cheese) were not worth the trip. Sticking to the toast and fruit is your best bet. Honestly, I'd skip the lounge upgrade and have breakfast somewhere nearby instead. Parking was the other frustration. The garage is difficult to navigate — the two-way ramp is very narrow, and if two cars meet, one has to reverse around the full circular ramp. We also couldn't charge our EV because non-charging vehicles were occupying the charging stalls, and there didn't seem to be any enforcement of the posted rules around moving your car once charging is complete. Overall, it felt more like a well-maintained 3-star hotel than a 4-star experience. Great room and staff, but the lounge and parking situation need work.

Great property, great location, friendly staff, nice restaurant and lounge but some updating to elevators and bathrooms might be considered. I would definitely choose this location again as it was so well located to the waterfront area for scenery, shopping and dining.

Clean beautiful rooms. We got a room with a deck which was a nice perk. The M club lounge was amazing! Sadie our server in there was top notch! Had our room ready an hour earlier than check in time which was nice. Hot tub had the best strong jets! The only issue we had was that the TV didn't come with a remote. So we had to call the front desk for one. Which we waited 20 mins. No remote. Had to call again and finally 10 mins later one came. The HDMI hook up to TV never even worked anyways so it was a wasted effort all along.

This is a great, easy hotel in central Victoria. Very walkable from the ferries and downtown. Easy to get to the shuttles that will bring you to everything touristy. Fantastic staff. Pool was great for the kids.

Clean Rooms The pillows seem different from my previous stays they were ok Other than that all good

Every thing was great

Room was clean and parking was available. Check in we were told our room wasn't ready yet and we were ten minutes early. We were told we would get a text or call when our room keys were ready. We sat in the lobby for 50 minutes and then I went back to the front desk to find no keys were ready but the room was done. The elevators didn't seem to work great people were complaining how long it took (keep in mind it was a full hotel) that did not bother me but the sensor to go up and down didn't work well and I had to help people multiple times after I figured it out myself.

Great! Thanks!

The only thing left from Marriott brand are comfortable beds and clean nice linens. Room furniture is awful, bathroom amenities resemble cheap motels, rolled towels in a lobby bathrooms are gone, just paper towels. What used to be very classy bar resembles fast food restaurant. Going forward, not worth the money and I will consider other options when staying in Victoria for multi day business trip.

Very clean, breakfast was very good, lovely pool.

Clean room

Location is perfect for a day trip in Victoria - central to everything in and around the harbour. Room was clean and parking was easy to access.