Overall Ratings & Reviews Courtyard by Marriott Boston Copley Square

Loved the location and the staff was really helpful and nice.

The hotel was ok. Staff very friendly and the room was good. However, the cleaning could be better. Nightstand has grime that was never wiped down. Majority of towels had either red/brown or yellow stains. They only clean every other day which is fine but only give you one bar of soap and only 2 coffees, so you have to ask for more. Homeless camp out at library next door but didn’t bother us. Gym is tiny.

They don’t clean the room every day

Cannot recommend this hotel Highly enough. Traveled with husband and 3 kids. There were two queen beds and a pull out in another section with its own door and tv. Quiet and comfortable. From the second we arrived, staff was friendly and helpful. Location cannot be beat. So much in walking distance. Right by newberry street. (Must eat brunch at landwer and friendly toast!)

I booked this hotel for a two night stay with my family of 5 for the pullout sleeper. Check in was pleasant. Upon arrival in our room, we noted how hot it was and quickly adjusted the temperature down from 73 degrees (it never actually changed temp). We noted the room was much smaller and darker than expected. We pulled out the "sofa bed" which was a twin size with a mattress that was essentially a thin blanket thickness over a metal rack. Our 13 year old definitely was too large to sleep on the pullout and even our 9 year old was uncomfortable. It was also noted that the headboard of the queen bed had a white substance smudged all over it. We called Expedia to see about cancellation as we had only been at the hotel less than a half hour and did not have a sleeping area for all of us. They reached out to the property and were told only the manager had the authority to authorize a refund and they were not in until 8am the next day. We checked out and into the nearby Westin. The next day we heard from Expedia that the property refused to offer even a partial refund even though we checked out after a half hour. I called the property and told them I would be stopping by to get my room key since I would be paying for the room and the women who answered hung up on me. I did not get the keys but did return to the property to physically ensure they had checked me out because the gentlemen did not the first time I turned my keys in. Please be careful booking this property- 950 wasted.

Everything was great. It was super amazing. Everybody was really kind.

Excellent hotel - location perfectbacccess to dining, shops and T

Great location! Walkable to stores & restaurants . Easy access to T! Really friendly staff!

Great location! Walkable to restaurants, shopping, and transit. Was perfect home base for 3-day trip to Boston. Room was small but functional and clean. Front desk was friendly and helpful.

Great Hotel, loved the room and cleanliness. I will reserve this same hotel in the future.

Staff was wonder friendly helpful, but you need some good coffee in the room 👍

Will def be back, super clean and excellent location.

Unlike every other courtyard, this one does not include breakfast. The menu is very limited (4 items) and extremely overpriced. We paid $80 for 4 bagels with eggs and bacon that were pre-cooked and microwaved) and two coffees. The sleeper sofa is twin-sized which I don’t believe was advertised & was (a full sized sleeper) the entire reason we booked a suite (traveling with two kids). And the room layout made no sense. The bedroom was huge but the living room was so small that it was hard for my kids to move around the room.

Beautiful building, hotel room excellent, front desk excellent -located in great area - in the center of everything, steps to the Pru. No complaints

Good

We had a great time. Rooms were spacious enough, and I actually had a very nice view without having to pay extra. Beds are pretty firm. Hot water was good. Everything was clean. Staff were helpful and nice. Wine every day in the lobby. I did not have any of the breakfast.

Lovely hotel. I stay here everytime I’m in Boston, near Copley.

Very walkable location.

Friendly staff and great location. Room is comfortable for 2 guests.

Location is very good, next to Prudential center. A quick walk to Newbury St and lots of shopping and dining options.