Friendly and helpful staff, clean and quiet room. I plan to stay at Citadenes every trip I take to Lyon.
Verified traveler
10.0
/10
Reviewed 26 week(s) ago
Hotels.com verified review
Great location by the train station. Large and clean room and good breakfast each morning.
Parisa
Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Very well located and helpful staff.
Gerry
Leisure with Partner
10.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
Friendly, pleasant and helpful staff.
Good location, close to restaurants, cafes and grocery stores
Room was well appointed.
Excellent value.
Verified traveler
4.0
/10
Reviewed 44 week(s) ago
Hotels.com verified review
No AC. No plug in bedroom to plug in fan provided.
Mechthild
Leisure with Partner
8.0
/10
Reviewed 52 week(s) ago
Expedia Group verified review
Very friendly and helpful reception staff. Easy access to washing and drying facilities were brilliant.
Brian
Business with Partner
6.0
/10
Reviewed 54 week(s) ago
Expedia Group verified review
If you lower your expectations you will be fine. This is serviceable living, but no frills — no character, not a single picture on any wall, limited and generic furniture, no headboard, basically a box. Hallways like a dormitory.
Mary
Leisure Family
10.0
/10
Reviewed 61 week(s) ago
Expedia Group verified review
We only stayed here for one night in a suite, but the room was very nice and included a kitchenette complete with washing machine. I would stay here again and hopefully see more of the city and surrounding area. Staff was very helpful and spoke sone English.
Rafael
Leisure Family
6.0
/10
Reviewed 86 week(s) ago
Expedia Group verified review
Dirty and Noise.
Jian
8.0
/10
Reviewed 128 week(s) ago
Hotels.com verified review
Very good location. Very friendly reception. Good breakfast. Broken dish washer cart wheel. Very dirty curtains. 2 times fake fire alarm out. 1 morning cold water shower.
Lorena
Leisure
6.0
/10
Reviewed 143 week(s) ago
Expedia Group verified review
Muy buena ubicación. Sin embargo creo que se puede hacer un mejor esfuerzo en el servicio y en la limpieza.
Yue Sheng
Leisure with Partner
6.0
/10
Reviewed 151 week(s) ago
Expedia Group verified review
Not exactly the best as property was full for the night that we were there. Given a room that was same level as the reception and had a stale/ musty smell. Error on our part also as we fail to notice that room was not air conditioned and was only equipped with a desk fan. Food rubbish under the sink from previous stay was not cleared.
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Verified traveler
Business
4.0
/10
Reviewed 152 week(s) ago
Hotels.com verified review
Not as pictured. Quite run down and dirty, No air conditioning and only one electric fan for a one bedroom suite. Very hot.
After contacting hotels.com to try and cancel our stay (conditions were so poor), the hotel offered another room with air conditioning for 30 euros per night. Funny they did not offer that directly to us when we gave feedback to the desk. The upgraded room was much better.
But overall, would not recommend as whole property quite dirty and run down compared to the photos online - not as it appears. Would not stay again.
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Benjamin
Friends and Family
2.0
/10
Reviewed 180 week(s) ago
Hotels.com verified review
Staff we friendly and professional and the property is in a decent location. However its very noisy. The apartment we had needed maintenance desperately. Bedroom window didnt seal properly and only 1 out of 4 heaters worked .there also seems to be no ac and would be unbearable on a hot summers day. The bed was also unbelievably hard and very uncomfortable
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Elaine
Leisure with Children
6.0
/10
Reviewed 191 week(s) ago
Expedia Group verified review
The room is basic, sounds isolation is not so good, can hear the noise from the street, next door neighbor, and outside corridor, cleanliness level can be better, like clean out the dust between the fridge and cabinet, breakfast is very basic
Judith
10.0
/10
Reviewed 280 week(s) ago
Hotels.com verified review
Everything about our stay was fine. The personnel was very friendly and helpful. We loved the apartment we stayed and the location of the hotel was perfect.
Siarhei
Business
10.0
/10
Reviewed 283 week(s) ago
Hotels.com verified review
Отличный отель за разумные деньги
Alison
Business
8.0
/10
Reviewed 288 week(s) ago
Hotels.com verified review
The Citadines was functional and breakfast quite basic but the staff were quite friendly on check in.
Verified traveler
8.0
/10
Reviewed 299 week(s) ago
Hotels.com verified review
I checked out on Sunday morning, but the person at front desk arrived after 7.
It was okay for me, but if I wish to checkout earlier, that would be a problem.
And no air conditioning at Lyon in summer time is a little bit uncomfortavble.
Michelle
Friends and Family
8.0
/10
Reviewed 299 week(s) ago
Hotels.com verified review
Everything was great. Staff very helpful with our stay.