Rooms are small and dated but clean. Staff was friendly and helpful

Breakfast was good

Stayed for 6 nights…. Clean, convenient for the conference location, helpful staff

Despite the fancy appearance of the entrance way, this is a basic hotel and ideal for business trips. The bedroom was clean and comfortable. Nonetheless the sound proofing is poor - I could hear the person next door using the toilet, and the curtains are not blackout. It's insulting to charge over £200 per night and be given one small complimentary bottle of water on arrival which is not replenished through the stay, and similarly to request a coffee machine for your room and pay and additional €1 per capsule. The breakfast has an excellent selection of hot and cold options. I would stay again - but only to return to a conference in the conveniently located congress centre, and only if work are paying.

A basic 'business' room, very conveniently located for the Lisboa Congress Centre (2-3 minute walk). The entrance lobby gives a sense of an exclusive, up market hotel - the rooms feel dated and are basic. They are however comfortable and clean. Rooms do not come with a coffee machine/kettle, but can be requested from reception - the insult is having to then pay €1 per coffee capsule (despite the room costing over €200). The aircon is ok, but not 'cold' and is rather noisy.

Breakfast was great, and options were clearly labeled by potential allergens.

Great location.

Dangerous neighborhood. Staff not very helpful.expensive parking

Our stay at Vila Gale Opera was very nice. We were very pleased with the staff at the front desk. The lobby bar staff was also very fun and interactive. Very nice and clean room, the rooftop pool was enjoyable and views were amazing. Thank you.

Nice daily breakfast

Late check in as room not ready Did not discount for my vilegale star card. Outdoor pool closed.

Personnel très attentionné. Déjeuner très frais et varié. Je recommande.

The hotel has terrible pillows. Room service is not existent as no one ever picks up the phone! Same with reception - no one picks up the phone. The staff, specially at the bar are rude and the food was ok. Mini bar was never replenished. Will not recommend.

Smelly. Noisy

The plastic bed protector and blood stained pillow case were aweful. The hotel stay would have been excellant if I could have slept. The plastic on the bed was loud when I moved around, the plastic was slick and sweaty. Even a layer of inexpensive fabric would make a huge difference. Blood stained pillow case is unforgivable. Sorry to say I won't be back.

Great service! Comfortable stay for families with complimentary breakfast and heated pool for free time

The hotel was in good condition and the staff helpful however, if you have food allergies, or sensitivities be extremely careful of what you eat. Twice I was given food containing wheat after I told the staff that I have an allergy and showed them my eppi pen. I cannot recommend this hotel because of that.

We loved how the front desk staff allowed us to store our luggage and use their facilities, like the pool and sauna, long before the 3pm standard check-in. They also allowed us to have the continental breakfast at the restaurant and check in just after 12 noon.

Employees wonderful. Allot of traffic on road. Breakfast delicious

Poor bedding and matresses, stained towels, broken shower…..dinner a la carte was overcooked and clearly was cooked a couple of days before, potatoes were dark in the edges…bar and restaurant staff were excellent but reception staff was rude and ignores people