Overall Ratings & Reviews Best Western Plus Gatineau-Ottawa Downtown

The poor parking caused us issues at night trying to find somewhere to park. We ended up being told to park as close to the building as we could. We had to be swapped to another room due to poor air conditioning. The second room had similar issues. Could not get the temperature to drop lower then 20.5. Definitely an issue for us.

Excellent service

Definitely will be coming back, everyone was so nice, helpful and friendly!

Ended up coming here after a nightmare experience at a different hotel. One of the elevators went out of service (creating a jam packed ride with four guests, a staff member and his giant laundry cart) and the pool filtration system was definitely not functioning optimally but the stay was still pleasant. Front desk staff were all very friendly and kind to deal with and the room itself was clean and cozy!

Rooms were not all ready when we arrived, and waited until 5pm got all rooms, but one of the rooms was not cleaned, we had to change again. Overall it was ok

Hello, our stay was awful. I've never had such a terrible experience. The group of teenagers were running around all over the hotel till 11:40pm. We called to reception and asked to stop this mess as we couldn't sleep. The reception person didn't help. They even didn't come to our floor. Next time we went downstairs to complain to reception in person. But again they didn't help us, nobody came to our floor or to our room to solve this situation. Finally, we contacted the group guardian of these kids with a warning to call the police.

Stayed 4 nights and They said they’d call when Restaurant was closed for renovations. Only 1 elevator worked, ran out of coffee for 2 days there. Chrome or Netflix didn’t work with wifii. Parking limited. They said they would call when room was available and they didn’t. They never answered phone when tried calling down for a wake up.

Beautiful view of river was nice, but windows very dirty and smudged with fingerprints/nose prints. Found used kcup from previous guest in the machine in my room when I went to make a coffee. Pool itself is nice, but pool area is in need of repair/paint. It is also ridiculous to get to from higher floors. Pool Ladder/railing for pool steps are coming out of ground (serious safety hazard), there was no safety equipment in case of drowning. Several times went down to swim; no towels. There was a dance competition so loads of kids in pool (25 kids & 15 adults who were drinking), was incredibly loud, nowhere to sit or put our things as floor was soaking with puddles of water. Rooms not soundproofed, heard every cough, sneeze and footstep. Spent 2 nights listening to a little kid running up and down halls while I tried to sleep. I'd say this is more like a motel, than a hotel. Staff was friendly. Close to museums, galleries.

Très propre et staff très chaleureux

Great!

Good beds and good view from the balcony. It's our second stay. Will be back if the condition maintains.

Parking so inconvenient and bed bugs and room and garbage never emptied or room cleaned for 3 days!!

I stayed at this hotel many times and it is great for mu business... only 2 minutes drive to downtown Ottawa....

The property was economical, the room was quite spacious and the bath was large, The check in was easy, The hotel uses a very unpleasant disinfectant spray. The room reeked of this, This spray always makes me very ill. However, there was a very efficient extractor fan in the bathroom. We left this on for a few hours whilst we went out and the smell dissipated. I think this spray should be banned.

We found a bug in the bed, not sure if it’s was a bed bug. It was very hard to get a parking spot, so once we had one we felt we could not use our vehicle for fear of not having a parking spot when we returned. The floor of the swimming pool is extremely slippery, I fell and hurt my ankle.

Room was not ready at check in. Rooms were dirty

No parking. Hotel is old. But if you need a room it’s available.

friendly staff !! very convenient location large quiet room with a nice water view … good coffee in the lobby

Tout est parfait merci beaucoup

We had a kitchenette and it was perfect!!! Love the convenient location. Parking was only dicey one night as there were many large/long trucks.