Overall Ratings & Reviews Residence Inn by Marriott Norfolk Airport

When we arrived, they didn’t not have the room we reserved (a 2 bedroom suite). We receiving

We have stayed here many times before and have never had any issues. This time around, despite the fact that this hotel was the most expensive in the area, I chose them as we had been here before and they were great. Well, not this time. New management, everything has fallen apart, poor room conditions, the entire floor smelled like wee. The last two days we were there, our entire room smelled like week as the smell was traveling through the vents and coming from the room above us. The only positive thing I can say about our stay here this time is that the staff is top notch. We will never stay here again, unfortunately

We have been using this hotel for years, always our go to. The place is amazing and so is the staff. Recommend to everyone who comes for a visit.

It was a good stay airplanes were loud and beds small

Breakfast was great and very friendly and professional customer service

Very nice staff front desk very polite nice service.Good breakfast. Super cleaning. 100%recommended.

Check-in experience was terrible. There was a staff shortage and some technical issue. We waited in the queue for more than 15 mins as there is only one staff and after reaching the associate we came to know some issue with the booking as they were unable to retrieve the booking and waited for more than an hour to finally get the room.

Hospitable service at Front Desk.

The most important part of most experiences are the initial interactions with someone who represents that business. Kristen at the front desk was the person who I had my initial interaction, and I can say with complete confidence that she is understands the importance of the customer experience. She was welcoming, her tone was respectful, she was attentive, and everything else a client would hope for! Kristen had told me she had been working there for less than six month, but really loved her job and it absolutely showed in her action. THANK YOU Kristen for such an amazing attitude!

I thought this property was awesome, it was very close and convenient. The rooms were spacious and clean. The property is definitely newer, when I’m back in the area I will def stay at this property.

It was a great experience the hotel was clean and the staff was friendly

The staff was very friendly and accommodating. I would definitely stay here again.

The Front Desk Representative Kristen was awesome! She made sure our check in was smooth. She highly recommended we sign up for the rewards program. The beds were so comfortable. The hot shower was amazing. We’re definitely making this our go to hotel when we visit next later this year.

Very good!

Love it

Overall, the hotel was nice. The rooms were clean and the beds were comfortable. It was quiet, which I appreciated. I'd definitely stay there again.

a

I love the hotel room, it’s up to date and very specious. Staff was super sweet. I would deff ata here again.

The staff was friendly, the property very clean, and the complimentary breakfast enjoyable. We would definitely stay again.

nice and clean!