During my stay we first entered to our hotel room, went to check out our balcony/ we were excited for this aspect of the room. The screen on for the patio area was torn to where a small child could fit through the bottom of it. The door leading to the patio's lock was unusable as it did not turn to the lock position. A slight concern as we did have neighbors who could have easily (if they wanted to) have gotten in to our room. We got back after a long day (2 AM) to shower. After entering the shower I had realized that the shampoo and conditioner bottles were completely empty. I called the front desk and nicely asked if I could please receive some to my room as I was already showering. And if they could just drop it by the door and I will grab it. I was rudely responded to by the front desk attendant stating that I could come get it myself because they were busy with other clients. I had then stated to her I would prefer it be brought to my room ( I was just in a towel at this point/ quite literally in the middle of my shower ) i then had asked if