Overall Ratings & Reviews Residence Inn by Marriott Rochester Mayo Clinic Area

Nice room

Despite being under renovation, the room and common areas are clean and well maintained. Very light and pleasant breakfast room and lobby area. Excellent breakfast choices. One huge bonus is the direct connection to the Mayo Clinic via the pedestrian subway, connecting beyond to the Rochester skyway systems. This is a godsend in the winter when temperatures frequently plunge to single digits. I would definitely come back here if using the Mayo facilities. Great find.

An older Residence Inn but is being renovated, well run, clean, good breakfast, connected to Mayo via pedestrian subway - very convenient

The property was a little dated however the room was well appointed and neat. Awesome water pressure. Breakfast was good.

I've never been to a more friendly and welcoming hotel. The staff was extremely helpful when there was a room mix up. They were exceptionally kind and accommodating. The hotel needs some updates, chairs were worn, furniture was in need of repair and the water took some time to get hot but i cannot speak highly enough of the wonderful staff.

There were dirty towels in the bathroom when we went into the room. It smelled musty and dirty. Staff and Management were unfriendly and did nothing to help. Our Air/heat didn’t work and we froze both nights. Maintenance couldn’t fix it. We were supposed to be there for 7 days and checked out and moved to a different hotel. NOT A MARRIOTT EXPERIENCE!

Excellent location and convenient Mayo Clinic visits, with tunnel access. Garage convenient but tight parking and very expensive. Others nearby are free. The desk staff are friendly and helpful, but considering the hotel prices the entryway and lobby are quite dismal and no fun to come home to. I tried leave the cleaning staff alone and was happy to reuse towels etc, but when we were scheduled for a refresh of the room, and really needed it (towels, garbage, recycling, etc.) and I told the floor manager of the five hour slot we would be gone for appointments, they still didn't get around to it. We went all week without any refresh or update to the room, I had to take my own garbage out. This is not good, given the price of the room. The breakfast was fine.

Our room was next to the elevators, so we had to listen to them rumble at all hours. The furniture was worn and shabby, and we could find no USB ports to charge our devices until the last day when we found some hiding in the alarm clock. The bed was comfortable. The complimentary breakfast was in general mediocre, although the egg dishes were both excellent.

We've stayed here numerous times over the last 3 years. I was glad to see that renovations are going to take place, as the rooms are starting to show wear/tear. The sofa was horribly uncomfortable, but the bed was decent. The convenience to the Mayo Clinic is unbeatable, so we will continue to stay here on future trips.

Very friendly and accomodating staff!

Needs to be updated and kept clean. Would not recommend. Period

So convenient to Mayo. Excellent staff. Great breakfast. Well set up for extended stays.

Very accommodating staff for future appointments.

No fane in the bathroom, the shower head too high. I do not like to get my hair wet, so I wash myself off holding the shower head, not possible. The night crew at the front desk was less than friendly

Generally good. A little worn. Go to the second hand and buy some new bar stools. I'll never understand why motel room heaters are always noisy, next to the bed and blow in your face.

Breakfast was delicious!

The facility is getting aged and room had an odor to it. Informed front desk of odor and they said it would be addressed, but they also noted that a facility update is planned for the near future. The kitchen was a nice amenity for our stay. Breakfast was great and staff was super friendly and helpful. The subway connection to the Mayo Clinic is awesome and convenient.

Our recent stay at the Residence Inn was amazing. Andrew from the front desk went over and above providing fantastic customer service!

Staff is very nice

Small holes in bed linens, streaks of blood(?) on curtains. Staff, as always, kind professional people!