Very nice

The room was good and housekeeping staff pleasant and helpful. The Spa, pool and garden were also good. The hotel was let down through reception staff not being helpful, such as giving limited answers re transport, eg, such as telling us shuttle bus bus ran once a day Monday to Friday but failing to say there was a local bus 7 days a week that stopped at main gate. A voucher for a Welcome! free cup of tea or a glass of local cider that apparently only German guests had a taste for, was supplemented by another Welcome Gift! In the room of four tea & coffe sachets, with 2 small portions of milk that would be replaced as required at a cost of €4… There was also a bottle of water. The room contained no hotel info whatsoever so any questions required locating a member of staff who, apart from the afore mentioned reception staff, were difficult to find. The spa bar menu and the evening Henry’s bar menus were supposed to be similar but the evening one was very limited. We were told on our second night it was only possible to order wine by the glass in Henrys after being served a bottle by the restaurant manager the previous evening… To be fair, the buffet breakfast was good, as was the restaurant dinner we had. The restaurant manager was excellent and stood out against other staff, apart from the shuttle bus driver who was also very helpful. The hotel lacked a warm ambiance and had an air of the British Fawlty Towers tv series about it. This is not a 5 star hotel.

Beautiful grounds. Carbon neutral. Excellent breakfast.

The most serene and relaxing hotel I’ve visited! The gardens surrounding the hotel are gorgeous and the food at the restaurant it absolutely delicious! Rooms are spacious with a huge tub to relax in and a firm bed. I would come back in an instant!

Great location for exploring the valleys around Pico Grande and Encumeada. Stunning gardens and very comfortable rooms. Brilliant views down the valley to the ocean. Would have expected more vegan and vegetarian options from a bio hotel but otherwise a very good stay. Will definitely rent a car next time as taxis are very expensive around there and buses are infrequent.

A nice hotel with friendly staff but dinner menu very limited and inadequate for a 5 star hotel.

Staff were very helpful, particularly allowing late check-out for evening flight. The building was spotless. Eco awareness: compartmentalised recycling bins in rooms. Lovely grounds including magnificent eucalyptus trees.

the service and hotel were fantastic. The weather in late March was disappointing, but the hotel made up for it with lovely breakfast and heated indoor pool and gym facilities.

We loved the garden and the quiet location. The indoor swimming pool was lovely.

The location is perfect. Great breakfast and very helpful staff. Had a minor problem which has been solved in a prompt manner. The place is quiet and guest are mutually respectful.

Hotel was cold. Staff not welcoming Very corporate and impersonal. The weather was terrible which didn't help but it wasn't a memorable experience in comparison to the other places we stayed in Madeira

The staff are courteous and friendly and helpful. If they were unable to help directly they could always advise where you might get the help you needed. We enjoyed our stay but did find a big disadvantage that as it was 3-4 miles inland from the express way on very difficult roads you didn't want to go into the town after dark. This meant that you ate in the hotel every night. The restaurant menu was very good although it was the same every night so you eventually ran out of choice. After dinner the place seemed to be desserted so there wasn't anything else but to return to your room and entertain yourself . The hotel is a long way from any town and most of the roads had no pavements so a car is necessary. The gardens are extensive and the hotel can arrange for a guided tour of the grounds given by their own gardener who is very knowledgeable.

Comfortable with fantastic gardens. Food good though servic seemed to be not so good at week-ends.

The hotel was good from start to finish. We were very pleased with the staff. The food was good and the service very professional. The surrounding gardens were attractive. The only drawback was the distance from the expressway, which involved a long and tortuous drive taking about 25 minutes. there were excellent facilities provided

We had the most wonderful weeks stay here, the hotel is beautiful as are the grounds. The staff were brilliant, made us feel very welcome and were incredibly friendly and polite.

Immer sehr sauberes Zimmer, das Pool sehr gut zum Relaxen....man fühlt sich sehr wohl,auch durch das freundliche Personal, wer Ruhe sucht,ist hier richtig

Wir hatten einen sehr schönen Aufenthalt!

Je recommande cet établissement repas très bon et qualité du service rien a redire. Personnels super.

Jacuzzi agréable avec la piscine couverte, excellent petit déjeuner très bien achalandé en sucre salé avec beaucoup de choix. Stationnement facile, très bon restaurant et 2 bars. Possibilite de jouer au billard. Un bel établissement pour se reposer après de belles randos, calme chambre spacieuse.

Das Personal war freundlich und stets hilfsbereit. Frühstück war sehr vielfältig. Parkplätze sind genügend vorhanden.