Overall Ratings & Reviews Holiday Inn Express Hotel & Suites Chesapeake by IHG

The staff nice

Generally ok

It was well kept and the surrounding area was peaceful.

Upon checking I was told I was given a room with two double queen beds. I requested a King bed. The front desk employee stated because I placed my order on Expedia I would get a standard room and a King bed was not available. I was also charged $100 security deposit because I placed my reservation on Expedia. I was very disappointed at check-in. When entering the room I noticed the ac unit was leaking and was being held up by little blocks of wood. The shower had black grime around the drain. One of the double queen beds had a huge dip in the middle, so my husband and I slept on the other bed, and it was hard as a rock. The free breakfast was decent. I wanted cereal but they didn't offer milk, which I thought was odd. Overall the stay was okay. I won't be staying there in the future.

Worst hotel i have had the misfortune to stay in for a very long time. Mould on the walls and even in the air-conditioning

Very old, mold growing in bathroom, missing chair, broken buttons on elevator.

The staff at this hotel were so rude. Im not one to complain about food but online it says breakfast till 9:30am, i was downstairs by 8:57am to get some breakfast and this cleaner lady stood infront of me and said the breakfast is closed, it wasn't even 9am yet which is the new time for there breakfast but they never updated it on there website. The lady kept yelling at me saying its closed, its closed. So i walked to the front desk to complain and the front desk lady did not care at all, in fact she smiled the whole time. I would rate this hotel a -100 if i had to. Staff was rude, and hotel room was dusty and disgusting.

Location

Nice quiet area

Quiet off the beating path

This hotel charged $100 for incidental fee because I used expedia. I believe that's an over charge when normally hotels only charge $25 or $50. I only had enough money for the room and not enough for the incidental fee. When discuss with the front desk clerk she didn't care.

Na

Every

very clean

Mechanical noises made it sound like someone was constantly trying to enter the room - they were fairly frequent and loud.

Good

It was amazing! However, it doesn't have a hot tub and that should be removed from the advertisement of this property.

This was the dirtiest, unkept hotel I have ever stayed in. I was very disappointed. The breakfast staff were rude.

-Stains on curtains and sheets -shower is disgusting!! -hair all around the room -lingering smell in the room

Ok place to stay. The rooms wasn’t as clean as the should be. Dirty baseboards, looked like they just painted over a bad spot in the bathroom. I killed two spiders in the room. Not a lot of food available. I asked for a plain bagel lady said they was out of food.