Overall Ratings & Reviews Grand Fiesta Americana Sumiya Cuernavaca

Increíble y el personal excelente servicio y atención

The hotel and landscape is great with the japanesse gardens and great lawns. The offer in the restaurant on sundays afternoon (there were open 1 of 3 resraurants) was limited.

El hotel está increible!!!

Tranquil and relaxing place. The gardens and the space dedicated to nature are amazing. Service is great. There was only one restaurant, and it was a Japanese sushi place. Not Mexican cuisine, no air conditioning in the restaurant, and a lot of flies in the food. The Hotel needs an upgrade as soon as possible. The ice machine was not working, and we had to call room service. The room only offered two cups of coffee for the stay; the rest had to be purchased.

buen servicio, buenas instalaciones,

Good stage and conforable hotel, but the many buildings were under maintenance for several months so the experience was very limited, not so much restaurant options, no spa nor bar and even lobby was under construction. It would be nice to increase the japanese experience, due to the only refference is the Kabuki museum, the japanese menu in only restaurante is limited.

Mala experiencia de las expectativas que llevaba cuando era Camino Real. El restaurante principal en remodelacion, es uno de los atractivos, y sin previo aviso, el salon en donde lo sustituyeron muy pobre. La alberca parecia balneario, en el brunch dejaron pasar a un joven sin playera; en el snack muy poca variedad de aliemntos y bebidas, poca variedad de postres en general. El totel muy lindo, pero todo lo escrito anteriormente no le hace justicia y lo demerita mucho. Servicio del personal muy bueno, eso si hay que resaltar.

Hotel muy cómodo, rodeado de naturaleza, se siente muy agradable, en cuanto a limpieza muy bien, solo diría que falta atención al cliente en cuanto a explicar los servicios, restaurante, spa, etc. Y esperaba que tuviera una alberca más grande o un poco más honda, pero en general muy bien

Gran opcion para ir en pareja o en familia para descansar en las increíbles instalaciones, y el brunch esta increíble

EL HOTEL ESTA EN REMODELACION, SOLO UNA TORRE ESTA REMODELADA, EL POCO PERSONAL QUE HAY SE ESMERA POR ATENDER A LOS HUESPEDES. LAS INSTALACIONES ESTAN SUCIAS, DESCUIDADAS, LA VEGETACION PARECE MALEZA. LA NUEVA ADMINISTRACION TIENE MUCHO QUE TRABAJAR. DEBERIAN DE CERRAR PARA NO COMPROMETER LA CALIDAD DE LA MARCA TIPO GRAND. SE TARDAN UNA HORA CON 30MMINUTOS PROMEDIO EN SERVIR UN PLATILLO Y TODO ESTA IMPROVISADO. LOS ESPECIOS PUBLICOS ESTAN QUE UN BALNEARIO POPULAR Y PARECE QUE HAY TURNOS PARA USAR LA ALBERCA. EL AGUA EXTREMADAMENTE TURBIA. HAY MAS GATOS QUE RONDAN LAS INSTALACIONES DEL HOTEL QUE PERSONAL. SI LLEVAN 6 MESES ASI, CREO QUE LES FALTA UN AÑO PARA ESTAR TOTALMENTE RENOVADOS. NO OLVIDEN LLEVAR SU ALMOHADA, POR QUE EN LA RECEPCION CONTESTAN QUE NO TIENEN SUFICIENTES POR QUE ESTAN EN REMODELACION.

Es un lindo lugar si buscas descanso la verdad el servicio es maravilloso en especial el gerente de alimentos muy amable muy agradable sólo que el área de alberca es muy reducido

Beautiful property.

Food prices are extremely high and they don’t share information about it!!!!

The room we booked was not the one given. !! Rip off !! We escalated with the manager and finally he gave us another room . Service really bad and the food and price really high and quality very bad. You can eat better in VIPS or Sanborns

I just came back from Sumiya Hotel, and while it certainly has some appealing features, my experience left much to be desired. First and foremost, the check-in and check-out processes were frustrating. With only two desks available and a limited number of staff, we faced long waits on both occasions. The hotel offers a concierge service through Whatsapp, which seemed like a great idea, but I was disappointed to find it unresponsive when I needed assistance with arranging a taxi. We sought help from the front desk on three different occasions, requesting taxis at specific times, but each time, we ended up waiting over 30 minutes. This lack of reliable transportation support really hindered our plans. Additionally, our dining experience at one of the hotel restaurants fell short. Service was lacking, and unfortunately, my daughter and niece never received their meals at all, which was quite disappointing. On a positive note, the hotel rooms were quite comfortable. The beds were super soft, and I appreciated the quick room service whenever we needed it. Overall, while Sumiya Hotel has potential with its cozy accommodations and beautiful gardens, significant improvements are needed in service and responsiveness to create a more enjoyable experience for guests.

Very good option to rest!

This property is fantastic, with a welcoming staff and a perfect atmosphere for relaxation.

The hotel’s outdoors is really nice, rooms need a lot of updating and upgrading. AC in my room was so loud I could not sleep. Bed was very comfortable. Service was slow in restaurants and overall food quality is regular.

Increíble propiedad, exuberante vegetación por todos lados y el personal es muy cálido y atento. Vale cada centavo.

Beautiful property, outstanding buffet breakfast, although sliding doors at the room should be remodeled