Overall Ratings & Reviews Candlewood Suites ST. JOSEPH/BENTON HARBOR by IHG

We liked everything about this property. We will be telling others about Candlewood Suites. We will be staying again in the future. I really loved the cuboards and the fact that they were stocked with plates, cereal bowls, salad bowls etc. Drawers had silverware for for 2 people plus can opener etc. Stove refrigerator microwave. This is top notch. Staff was so polite and enjoyable too. We came down from Cheboygan MI for a funeral this made our trip worth it. Thank you.

We booked a suite and upon check in the room keys didn't work. I contacted the front desk and she said it was their only suite available to she let us into our room because she said the keys on this room haven't been working. Once checked in the TV didn't work, the heater/cooler wouldn't come on, the room smelled heavily of some kind of deodorizer. While brushing my teeth I noticed the bathroom sink was full of hair, like a man had shaved and the sink hadn't been cleaned.

I liked the full kitchen and up to date appliances. The bed was comfy and the bathroom was very big. I highly recommend this hotel.

Staff was top notch. Room was great and clean. Would recommend

Hreat

We were very pleased with the staff and cleanliness of the place.

We hads a wonderful time. Staff was attentive and friendly. They responded to our requests.

The room was ok but needs upgrades. You can tell the hotel is older. The beds & pillows were fairly comfortable.

Room was nice, people were helpful, however, no ice.

The room was dirty. The stove and kitchen area is stained with prior spills. Several stains on the carpet. The hide-a-way mattress was atrociously dirty. The windows do not latch (quite a safety problem for a first floor room).

Quiet spot.

The central air in the room didnt remove the humidity so even though it was cool it was very humid. Facility was somewhat dingy.

Small kitchen setup was nice. Included small 2 burner stove top, dishwasher, full fridge, microwave. Cabinets had dishes, utensils, and storage containers. There were no USB ports for charging, which do seem to be the standard in a lot of hotels, often in the lamp or alarm. The room smelled of fried clams, not sure if that was due to use of the kitchen by prior visitors or the LJS nearby. Either way, it was quite over powering and did not dissipate.

Nice hotel room was a little run down but all needs were met.

Would like to have seen the food court better stocked

If this was a $60 a night hotel, I would have given it a much better ranking. For nearly $180/night, it’s very not worth it. The bed was obviously smaller than a queen, but slightly bigger than a full. It was also the second worst comfortable bed I’ve slept in outside of Army Basic Training. Our room smelled like urine, the common areas smelled like smoke, and they didn’t even provide hand soap in our room. I’d give this place a pass.

Not fancy, but a lovely place to stay for a a Michigan weekend! Both front desk employees we interacted with were kind and genuine. I was especially impressed by the 2nd employee we met. At check in, I forgot to confirm what time check out was, so I stopped by the front desk the last morning of our stay. When I asked, the employee responded with “it’s 11, but take your time! No rush.” And it was just such a lovely way to answer the question and change the tone of packing up. Plenty of space and cool AC during the hot summer. Enjoyable stay over all!

I've stayed at many Candlewoods - I always enjoy getting a full sized fridge/freezer and a working kitchen - its a great perk. Kitchen was lacking some supplies - only 1 fork in the drawer and some plastic forks to supplement. No drinking glasses, only 2 mugs. The main complaint was the BED - I've never had this issue before. The king bed was completely sagging in the middle, and we kept rolling into the center. AT checkout, the clerk didn't seem concerned with how uncomfortable it was. She made a note to tell someone, but that was it.

Coffee maker had not been cleaned. Found an open pack of cheese snacks behind a chair. Half a roll of toilet paper. Liquid bath soap dispenser was empty. One of the power outlets was not functioning. Need I go on?

I have mixed opinions... on the one hand, the fitness center was great and the availability of laundry was great!! The staff was friendly and helpful! It was great that we could bring our dog. But, the room was pretty dirty... crumbs on the floor, dirt in the foldaway bed, frig was sticky, there were fruit flies, and the garbage can was disgusting with old food and grime on the bottom. We would not stay there again.