Overall Ratings & Reviews Holiday Inn Express & Suites RICHMOND NORTH ASHLAND by IHG, an IHG Hotel

This Holiday Inn seemed like a good choice as a quick stay. It is part of the IHG family - which we have been considering becoming “owners” in their timeshare. I can tell you after my experience at this location it will be a very hard sale. Here is my experience - late arrival - was convenient and easy - The room was nice and the beds were comfortable. The sofa bed was adequate. - The parts of the hotel we saw at larrival seemed nice. - I can not comment on any of the additional hotel amenities due to the rest of the negative experience Negatives They experienced a power outage during the night and it was still not on when we left mid morning. I understand is out of their control - however many of the things were - our room had missing curtains - specifically the light filtering ones (very difficult getting the 6 of us ready to leave when you are in a dark room with only your phone light and kids). Opening the blinds were not an option as people were constantly outside) - there were no working emergency lights or working back up generator. (We were on the 2nd floor - the hallways were dark - of course no elevator - the stairs had no natural light/no emergency light/ they did however place multiple glow sticks in the middle of the stairs (where u need to step) for some light. Rather difficult dragging your luggage down stairs with kids. - no breakfast of any kind. The list could go on but I’m limited on space no compensation of any kind - disappointed

Absolutely run from this hotel. There are way better options in the area for a similar price. Upon arriving, I was greeted by my roommate, the cockroach on the wall (see photo). Literally a roach hotel. The cleaning staff intruded into my hotel despite having the do not disturb sign up; although, management was properly apologetic and comp’ed that night’s stay. Several times during the stay my key stopped working. So after returning to the third floor at the end of a long day and climbing the stairs because the elevator was inoperable, I would have to go back to the front desk and get my key recharged. The lady at reception was super nice about it, but clearly the hotel is lacking in the basics. The halls seemed to be be vacuumed once a month, and the stairwells were just plain gross. There were multiple “stains” on the walls of my room. The breakfast was meager and always the same each day. I will say the staff was awesome. Very nice people. Just the hotel condition was atrocious.

Nice place to stay for one day

The rooms need to be updated

The staff was friendly. The hotel was clean however the furniture was very old and dated. The furniture tv console full of sugar ants. On our last day the elevator button going up broke. Staff explained that it was some other guests that broke it. We had to take the stairs up and the elevator down. This is a challenge I was travel with a person with mobility issues.

C

This is a property that absolutely needs a major renovation. The staff were friendly and helpful

Very clean. Great pool/ hot tub and breakfast! We did have trouble with the evening clerk, Brooke. She seemed distracted, unwilling to help, and was very disinterested in helping with a few minor, but neccessary adjustments to our room. Otherwise, WE found Star and the manager ( i have forgotten her name) to be quite the opposite! They were a joy to speak with, extremely helpful with issue resolution, and went out of their way to make ensure our stay was plesant. Star even recommended a local restaurant to try, ajd it was amazing! Our 2 night stay, while visiting Kings Dominion, was far better than previous places. Terry was very knowledgeable, and helpful. He resolved an issue immediately! He has a very welcoming demeanor. For all these reasons. We will be booking with Holiday Inn Express, Ashland, for all future trips to this area. Also, It is worth noting, that this beautiful property is located in close proximity to Kings Dominion (Doswell) with easy access to and from the property. Thank you all for a wonderful stay! We will be back soon!!

Bathroom needed a lot of work ! Other than that is was fine . Shower curtain rod was coming out of the walls on both sides .

Ac was a bit loud.

Holiday inn was booked so hotel.com transferred my reservation and I didn’t realize it was an outdated run down motel. The motel refused to release me & let me book a different hotel, do I paid for 2 stays and stayed at the Comfort Inn… which is clean, updated & felt safer.

I liked that this property was easy access to the interstate and that it had several restaurant options within walking distance. I didn't like the lack of housekeeping or the fruit flies all around the breakfast bar.

Very convenient for an overnight stop on a family road-trip

The property was very nice. The suite room was spacious enough for us as a family of 6, it worked perfectly. The bathroom could use a little updating (mainly the shower) but everything was clean and nice otherwise.

Staff was great!!

Don’t waste your money

The property is great!! Very clean and easy to access from the I-95. Staff can be nicer though….

Bed was very hard. Wasn't comfortable. Breakfast Wasn't good and not much to choose from

Coffee options were good with Keurig in room and the breakfast was ok. Cinnamon rolls were not soft. We had 3 cockroaches in the room. Under the couch was wrappers, food, and a sock. The toilet flusher broke but was able to be reconnected. No shampoo in the shower, only body wash, conditioner, and lotion. Furniture was worn and cracked; carpet was coming up. Location was close to the interstate. Front desk staff were a mix of nice and couldn’t be bothered.

The hot tub was broken during my two day stay, and we didn’t have power for more than 10 hours. It was a serious situation in which traveling in the hotel with children was a high risk.