I didn't use the bar only breakfast

During previous stays I have had no problems with this hotel. However, during this two night stay my room was not cleaned / serviced after the first night.

The room decor was a little overbearing and dark with little natural light, the mattress was a little on the firm side for my both my coleague in the next room and myself. The Gym saw its best days in the 80's...

Clean room, good location but some staff require more training.

Modern, spacious room. Staff very pleasant. Lots of parking. Bed very hard.

at a time of stress it was an oasis - apart from the tiny blip of booking a room suitable for our dog (and the staff couldn’t have helped more getting a work around) - it was great

The rooms were clean well stocked the carpet could be better the bar was great the breakfast average for £15 but it is what it is.

Nice hotel but rooms a little tired and need decoration. Location remote from other facilities and menu limited particularly for coeliacs

The room was clean, large, comfortable, well stocked and very nice, Breakfast was poor though certainly not worth £15 but thats the only negative

Very tiered hotel for the money

Bed was reallly uncomfy and food was really stale

nice aesthetic

I recommended this hotel to colleagues for this business trip as I had stayed there a few years ago just after it was renamed “Mour” and felt like it was a good option in comparison to the others in the area. While the vibe of the hotel remains upscale the interiors no longer match and are in need of refresh. The soft furnishings and sofas in the lobby are tired and unfortunately a cream colour so need a clean and the carpets throughout my floor were threadbare. Thankfully my colleague’s flooring wasn’t as bad as mine and I wonder if I was on the “tradey” floor. There are no power outlets by the beds which is a convenience I think most are accustomed to. The bathroom, while mostly clean, had soap stains behind the shower gel dispenser that could have been easily wiped away and only a rainfall shower head. Another disappointing aspect was the hotel’s decision to broadcast GB News as the sole channel in both the lobby and the bar/restaurant. In a hospitality setting, where the aim should be to make all guests feel welcome and comfortable, one would reasonably expect a more neutral or balanced news channel. The management’s choice here suggests that inclusivity, impartiality and ensuring that all guests feel welcome and safe in their eatablishment are not regarded as priorities. As there are slim pickings in the way of stylish, business hotels in this area I really hope the management has a renovation schedule already in the works because it’s got so much potential.

We had high hopes for this hotel as we are moving to the area but unfortunately were left disappointed. Check-in was clunky & slow despite booking, they couldn’t find it, then had to fill out a form with address & have a physical credit card scanned. Bed was super hard which meant didn’t sleep. Breakfast looked great but coffee so weak it was undrinkable (even a double espresso was watery). We pointed it out & were told it was the machine & not running out of coffee which we thought must be the problem! And the sausages - very processed & not pleasant. And generally not really hot. Overall disappointing. Such a shame as the environment is great - decor very relaxing & enjoyed the ambience. The search continues for a good local place to stay!

My stay was going really well, nice room most of the staff were friendly and helpful, but when checking out I requested a VAT invoice so I can claim the cost back from my employer but was told that’s not possible. Over the years I have stayed in many hotels for work and have never experienced being told I it’s not possible to have a VAT invoice. This hotel has conference rooms so must host companies and corporate guests staying overnight who need to claim expenses.I wasn’t the only guest to be told this by the very unhelpful receptionist. For this reason I will not be staying in this hotel ever again which is a shame as up until that moment it was all going extremely well. Also I would mention that there is a very limited menu so much so that I went out for food.

Very good

Architecture, pet friendly, food and the staff were great

Over £100 for a room that didnt have any water in the room, no air conditioning, and the beds were rock solid! Which caused us to have a negative experience. Breakfast was simple but nothing outstanding that would distinguish it from.a budget hotel. Staff were friendly and feeback mentioned on check out.

We were put in the wrong room, booked exec got std, hotel looked tired and in need of improvement. Service was mixed and bed as hard as a board. We will not return

The room didn't have a kettle. Also no plug sockets next to the bed. The room service breakfast that they provided didn't arrive on time and made my day late, the service from the manager was very poor and she was arrogant not worth the money