Overall Ratings & Reviews Kemah Edgewater Hotel, SureStay Collection by Best Western

The two girls at the front desk are rude and have a negative attitudes. First of all, as the front desk employees they should be able to speak clearly and enunciate their words so that there is not miscommunication. They simply imply without asking for clarification. Both times that I had to go to the front desk they were on their phones. The manager guy was not very friendly either. There are ways to ask for things without having to be rude about it. While I understand that checkout is at 11am, sometimes with little kids it’s not always that simple. Things happen at the last minute and as a parent you have to tend to it. 12 minutes past the checkout time the manager guy was loudly knocking at the door demanding we leave. Again, is how you talk to people. Overall, it was not very pleasant. We stay at hotels at least once every month and we will not be staying at this hotel. Stay away.

Close/driving distance to Kemah Boardwalk.

Excellent customer service! Thank you Danny!

Quiet, clean, excellent staff, well maintained .

Very comfortable.

Breakfast was OK (barely)

The hotel has been updated and felt very clean. It was a comfortable stay. The a/c unit was having a hard time cooling off and the smell was musty, probably needed the filter changed. Over all it was clean.

Very rude staff and manager.

The room smelled like old water and the pool needs to be cleaned.. other than that it was a great experience

Nice property, if you have more people in your party other than what’s listed they charge you an extra 10 a night fee. On our first night we found a baby roach on our pillow. Other than that it was a pretty good hotel.

Nice place

We passed it by several times before we realized that was our destination. Otherwise no issues at all. Love the staff

The Kemah Edgewater is a nice place to stay. Close to all the happenings, but far enough away to be cost effective. It's nothing fancy, but it's clean and affordable.

They charged me extra when we got there because i had two kids under 10. I asked to buy a water and they had it with A pad lock. They told me they only take Cash for the drinks. The room was musty and smelled lile mildew. They weren't very friendly to certain people. The breakfast biscuits and gravy tasted the dish soap water. The TV internet wasnt working. It took me 45 minutes to set it up so we can watch Netflix.

It’s ok for the money, you get what you pay for. My wife didn’t like the smell of humidity that was in the room. I didn’t mind it thou.

Prop

Did not like the female night shift front desk person. She should not be working there

It was actually very cozy, clean, and budget friendly. I would highly recommend this hotel.

Good place to lodged

Very pleasant stay. The hotel was clean, quiet and convenient to area attractions.