Quality Inn Westfield - Springfield

Explore Quality Inn Westfield - Springfield
7.2
Pleasant
From 760 reviews
Cleanliness

7.4

Room Comfort

7.6

Location

8.2

Service and Facilites

7.8

Traveller Reviews Quality Inn Westfield - Springfield

Number of reviews per page
20
40
Top reviews
Calvin
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

One of the staff members was disrespectful. When I complained about one of the vending machines not working, he asked if I was ready to leave the hotel. I thought that was out of line. I had already paid for room and arguing over a vending machine was not worth the trouble. Also , the internet service was not good.
Kristie
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Nice staff, pretty quiet. Not the cleanest room.
Michelle
icon-Business Family
Business Family
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room size and layout was good, and the beds were pretty comfortable. Unfortunately, the room smell was terrible and overwhelming; very likely caused by a dead animal in a wall or ceiling. Also the bathroom floor had hair on it and the bathroom door did not close at all, it does not fit in the door frame. The level of the room was very basic, which we were expecting (even though the price was very high, but that seems to be on par for the area this time of year). However the conditions were unsanitary and it's unconscionable to rent it in that condition.
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Verified traveler
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Check in was simple and easy, front desk was nice and lobby was okay. The room smelled like cigarettes, sweat, and urine and it didn't help that the A/C had not been turned on prior to arrive and the room was very humid. The sheets and bedding were stained and overall the room felt unclean.
Tim
icon-Business
Business
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Wendy's across the parking lot. I had supper and breakfast there. Hotel breakfast looked inedible
pam
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

perfect for a short one night stay. No healthclub or pool, but breakfast was decent and staff was very nice. Room was clean and bed fairly comfortable. Limited TV stations unless you subscribe to prime video or netflix
Peter
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Close to highest
Pamela
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Kinda high priced is only issue
Lois
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Safe and convenient
Marcia
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

It was advertised as remodeled but our room was not. Parking was tight and it was hard to find.
Lisa
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

There was smell as soon as you entered to building. Almost like they needed a dehumidifier. Got to the room and put on the AC. Left and came back at 1am with it not cool. Everything was damp.
Coady
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Place to hang my hat for the night
Ralph
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

It was fine met our needs
Aileen
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

spacious clean great staff
OLGA
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The space is a clean place.
Bruce
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Was one of the best Quality Inns I’ve ever stayed at. Freddie was a great host. Thanks
Ellen
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Leisure
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The price was good for a clean room and nice breakfast.
L
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Staff was very friendly and helpful!
James
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Nice, clean reasonable price
Edmund
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

It was okay. Typical stay.
Number of reviews per page
20
40