Fabulous staff who really attended to their clients with care and competency. The suite was a pleasure to stay in and exceeded expectations. Experience of staying in a former palace authenticated well against the backdrop of Madrid.

The gentleman who checked us in was incredibly helpful and the room was extremely comfortable. The hotel is beautiful, too!

Second time at this amazing Hotel!! Love it

Clean Room, friendly staff

The staff was exceedingly helpful. The location with the view of the Retiro park was unbeatable. You could walk to most city attractions. Nice shopping and dinning near by

Beautiful room, great staff, park is exquisite!

Great property, very well located and incredible staff

La atención buenísima , el hotel precioso, antiguo pero lujoso , con unas torrijas que compitieron con el resto de España que visite

Great hotel, great service.

Great location on the park. A bit of a walk from most tourist attractions but short walk to the Prado and train station which was convenient. Staff were very helpful.

Amazing service by the hotel employees. Truly fantastic service. Worth every penny

Necesita ya un poco más de mantenimiento y mejoras

very good located attentive staff

Beautiful property but was under construction while we were there and got woken up early to banging every morning . Tough to handle with the jet leg. Otherwise it was fantastic. Amazing staff.

Perfect on everything, there could be a better customer service between tour guides and clients.

Overall pretty over priced - get an Airbnb over this. The high points: the staff was super friendly and helpful at all times, the hotel itself is beautifully restored and the location is great. Low points: the bed was not comfortable, the room was almost hard to walk in it was so small, our tub was broken and the 24-hour room service mentioned was technically available, but there were only 5ish things on the menu. We left and stayed at an Airbnb that was 3x the size, at an even better location, with a balcony a view, jacuzzi tub and same sized bed for less than half the price.

Fantastic staff so kind and helpful and huge beautiful rooms in the best location one could ask for. I will certainly return!

very good location, right across street from Retiro Park. front desk was very friendly and welcoming. the room was clean and spacious. but it's a bit older, need some updating.

The staff was very nice and helpfull but very understaffed like many properties in europe

Great Hotel, Very Friendly staff, got an Amazing Suite they upgraded us!!!! Very Happy with our stay.