We received an exceptionally warm welcome, with helpful staff at the reception and unexpected gift items in the room. Free parking in the basement garage was easy to access, and we were allowed to leave our car for the day after our checkout. Location was as central as it can get, with beautiful views of the Horta harbor.

The staff are friendly and it’s located in an amazing location.

Excellent. Had a half bottle of wine and cake waiting on arrival, then had a whole bottle delivered on ice during our first full day!. Great location. Everything clean and tidy.

Great place to stay!

Older style hotel, but clean, comfortable beds, shower in bathtub. Good and varied breakfast, underground parking, easy access and well located in town and to visit the island

Friendly Staff, well located, but need a refresh.

A beautiful hotel with a stunning view of Pico.

Internet was great. Tv too hard to get English subtitles! Staff very friendly and helpful. Room was clean and comfortable!

Good staff

Long overdue renovation badly needed. Especially the carpeting is very old, dirty and smelly. My hint for anyone wanting some fresh air, keep the window open throughout the night, you might not wake up with quite so severe headache in the morning.

Great location. Friendky and helpful staff. Very clean. Bed was comfortable with very nuce linen and towels. Included breakfast was also very good. Parking is provided free and there are many parking spots nearby. We'll be staying here again upon our return to Faial

everyone was friendly and extremely helpful.

Great service, nice breakfast and a quiet location. Overall highly recommend!

I Will be back at this to hôtel Good service

Hotel two nights stay was pre-paid and forced to pay again at check-out. Getting refund for second payment is a pure mess.

The staff was friendly and helpful

Hotel do Canal is our favorite hotel in Faial. The staff are warm and friendly. The accommodations are nice and spacious. It is pretty handicap accessible and offers onsite gym, tours, multi-lingual staff, and delightful restaurant! We had dinner to which no detail had been overlooked and a great wine list was available. We also always enjoy a delightful breakfast with local offerings and general European cuisine. We already look forward to our return!

Comfortable room. Wish we had a double bed instead of two twin beds. Being off season, wished we were offered an upgrade. Sofa in room quite out dated and not suitable for sitting. Spa area is awkward…a pool in the centre of a room with no working jets. None of the saunas were open. Nice public seating areas with spectacular view of Pico! Pool table and small library offered great place to wait out the rain and have a little relaxing time. Surprised to be billed for drinking the water left in the room! Desk staff were polite and extremely helpful. A good stay.

The location was perfect, within walking distance to many attractions, shopping and restaurants. The hotel was clean, but could use some updating. Staff was very friendly and helpful.

Book another hotel. Customer service stinks.