Overall Ratings & Reviews Banff Rocky Mountain Resort

3 stars

This property is very tired. The carpets were frayed in places and there was a pile of sweepings and the broom actually left beside it by the fireplace. We weren’t allowed access until the room had been inspected, quite ironic. Though there was no cleaning staff in the whole area we had to sit and wait until exactly 4 pm before we were given access even though we had registered and paid by 2 pm. The walls are so thin that we could hear loud snoring throughout the night from the next suite. Every sound carries because of the wooden structure with little insulation.

This Cottages are very unique. There is a mix of old and modern. Outside look tells you the buildings were built long ago, but built Very Well, many modern buildings, if not all, would be jaleous to have such sturdy construction. Compared to other luxury hotels in Banff, we felt and feel more control over our stay. More freedom. The wood burning inside, in an amazing fireplace, is unprecedented experience. A place to be with family. Kitchen is available, with utensils provided. A nice swimming pool and hot tub indoor (the outdoor one was out of order this time). The tennis courts, the squash court, just enough for kids to be away from the screens and not boring. Getting out of your cozy Home, you end up right in the hugs of nature. Location: not entering the busy streets and sidawalks of little beautiful Banff, you enter your little "Town" of Rocky Mountain Resort, another little - gentle detail, but can be important. Thank you to the people who work to maintain and run this little hidden gem.

Loved the room. Quite. However swimming pool and sauna dirty. Kind of threw me out. Staff were ok.

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Property is a little dated. Room was a bit stuffy and needed to be aired out a bit when we arrived. Facilities were good. Staff were very pleasant. Free shuttle offered too downtown which is highly recommended due to lack of parking in Banff.

😬

We enjoyed the stay.

The bedrooms and the sitting rooms are so dirty that the corners still have accumulated dust. The house keeping isn’t good. We were surprised to find other people’s hair on our beddings. I suggest they get rid of all the old carpets. Also the swimming pools needs upgrading.

Comfortable clean and quiet

Awesome place to stay

Not as good as expected

Excellent place to relax and unwind, as a couple or with the family.

The check in was a smooth process. The parking was great. The sheets and towels looked old and stained. Found pieces of pizza in the closet on the floor. The pool was nice, but found floating spit/snot so we didn't stay long. The breakfast was good, but some water to the table for everyone is a pretty basic expectation. Bad cellular reception.

Outdoor hot tub was out of service otherwise it's a 5 star

Overall it was a Great experience. Will be staying there again. Thanks!

When we got to our room, the key did not work. So we need to drive back to the main lobby. It was tiring to do it. The fire place in the room was dirty. Anyways, at least the front desk rep was nice.

Lovely space, newly updated, and not too far from downtown Banff.

We were not happy the wood we bought both times wouldn't burn so we couldn't use or enjoy fireplace and wasted $ on wood. We were overcharged on our pet fee once we reviewed our invoice. Wasnt allowed to see an invoice until checking out even after requesting it at time of payment

We were very disappointed that we couldnt have a fire. We bought wood 2x and both bundles of wood wasnt burning even with good kinlding burning. The coffee pot had dead bugs in the filter area. The pull out bed is uncomfortable.