They give us the Wrong room with individual beds, they transferred us to a very stinky room, they deactivated my card it was just a bad experience

We frequently traveled to Mexicali, and this hotel was my preferred choice. However, I observed that there is a new staff who are not friendly at all. I arrived at 2:30 pm and proceeded directly to check-in. The staff member turned to look at the clock and remarked, “The check-in is until 3 pm” My husband was upset, so we returned to the car and waited until 3 pm The issue was that he communicated the same rule to everyone. By 3 pm, there was a long line; it took approximately 45 minutes or more to complete the check-in process. Eventually, we received the keys. The next surprise was the room assigned to me, which had an awful sewer-like smell. The carpets were very dirty, and the bed was hard. I returned to the reception to request a different room. The hotel does not seem to be the same anymore. I also noticed that the cleaning staff do not use a vacuum cleaner; instead, they just sweep the rooms, causing all the dirt to accumulate in the hallways. I initially thought they would vacuum afterward, but to my surprise, they did not, resulting in a mess with trash from different rooms.

One elevator is out of service and the key cards failed several times

The only thing is that they put down breakfast including and no we got charged 630 pesos

Staff muy amable tanto lobby como en el parking los cuartos todo limpio solamente el desayuno no incluido solo con costo extra pero todo muy bien es mi segunda vez que me hospedo y regresare gracias

Ten pool was a little bit dirty

Great Hotel

This Hotel is Great!!

Nice pool area

Had a nice stay

Las toallas súper sucias el baño y esta vez fue muy mala experiencia

Very uncomfortable beds and sheets. Overall room cleanliness was poor and smelled bad. Room was in bad conditions, old.

We really like this hotel every time we go to Mexicali this is our place to stay. We have teens and they love the food from the restaurant.

Front desk needs to tell their receptionist to put the goddam phone down and pay attention to what they are doing

Good

Would recommend

Great hotel...

Conveniently located.

Is centric and quiet

Great