Always helpful staff and ev chargers ready for guests

This was our second time reserving our staying. I have to say it exceeded our expectations. Great customer service we will be booking again.

Clean room and everything

Great customer service. Great room service. My food was very good. Shower warmed up very quickly. Quiet.

Room was clean

Was ok water didnt get to hott

Room was clean cleaning staff were attentive of our needs since we didn’t want to be disturbed any of the days we were there when they saw us going out while they cleaned other rooms they would give us the good morning and ask if we needed anything and of course coffee envelopes and water very nice and curtiese

Parking lot was very clean, breakfast was a little to salty..

Rug too old and does not look clean

I have stayed here many times and it was always pleasant. Seems a little run down compared to my previous visits. One elevator wasn’t working, had to walk back to the lobby because my door didn’t open. BUT MOST OF ALL was the condition of the towels and bedding. Just didn’t look clean. After a long drive, I was ready for a cocktail but the bar was not open.

Clean room and good air condition

The place is clean and close to main shoping center

Marislava & Sarahí have amazing communication skills as well as very helpful in one’s needs & questions of the city or hotel. This made me want to return to this property next time I’m in Mexicali.

The water pressure in the shower was nonexistent and the was no hot water. They only provide one bottle of water per stay.

The room they assigned me, was occupied by another guests, we let know one of their staff members, she notified the front desk of the situation and instead of them send someone of them to get us a new door key for another room, they meda us go all the way down to the lobby with all of our luggage and get other room key. Very unprofessional staff members at front desk..

All the staff was nice and friendly

Everything

They give us the Wrong room with individual beds, they transferred us to a very stinky room, they deactivated my card it was just a bad experience

We frequently traveled to Mexicali, and this hotel was my preferred choice. However, I observed that there is a new staff who are not friendly at all. I arrived at 2:30 pm and proceeded directly to check-in. The staff member turned to look at the clock and remarked, “The check-in is until 3 pm” My husband was upset, so we returned to the car and waited until 3 pm The issue was that he communicated the same rule to everyone. By 3 pm, there was a long line; it took approximately 45 minutes or more to complete the check-in process. Eventually, we received the keys. The next surprise was the room assigned to me, which had an awful sewer-like smell. The carpets were very dirty, and the bed was hard. I returned to the reception to request a different room. The hotel does not seem to be the same anymore. I also noticed that the cleaning staff do not use a vacuum cleaner; instead, they just sweep the rooms, causing all the dirt to accumulate in the hallways. I initially thought they would vacuum afterward, but to my surprise, they did not, resulting in a mess with trash from different rooms.

One elevator is out of service and the key cards failed several times