Over priced for the level of service received. Service was extremely slow and bar area had no atmosphere. Rooms need a major upgrade. Beautiful building and surroundings but could be made so much better. Gardens and golf course have been neglected. Disappointing experience overall.

Stayed for a night for my birthday. Had a lovely stay exploring the ground and spa and had a lovely meal in the evening in the bar.

The staff was friendly

The hotel is quite dated but still maintained at a very good standard. The property was clwan and the exec room was quite spacious. Staff were friendly and the breakfast was lovely.

Great stay, can’t ask for anything better. Stayed in the Krug room it was massive, bed was great. Bathroom luxurious. Everything has that classic luxury feel in the hotel. Spa was great too. Thank you real nice place.

Amazing stay in one of the hotels suites! The pool was pleasant to have a float around in and the breakfast was really good!

lovely stay, but no VIP Gold perks! Staff were mixed....some amazing especially the younger ones and the ones on reception. The lady in the breakfast area was exceptional. Manager of the dining room sadly wasn't

Beautiful property and attentive staff

It's a great secluded location, full of character. Definitely worth visiting again.

I really enjoyed my stay here. The staff were so friendly which added to the perfect environment. My room was very clean and perfectly positioned to catch the light in the morning. I had the most luxurious massage (thanks Stephanie) and I'm already planning my next visit. The grounds are immaculate and I loved seeing the ducks in the moat. Kris and Gemma were on the front desk. They were very attentive and appear to genuinely love there job. Overall, my visit to New Hall Hotel & Spa was perfect in every way.

Beautiful property, room had constant noise due to big fans outside window. Stayed in Sirius, beautiful room but not if you are a light sleeper. Bar service was extremely slow as there was not enough staff. Staff were lovely just not enough of them and it wasn’t overly busy so that was not the problem. Spa and breakfast were very nice

awesome awesome staff. But rooms were a little dated - and breakfast area could do with a facelift. The staff were excellent however and always smiling! Same with the wonderful reception ladies!

Beautiful place, wish I had stayed there longer

Positives were food at dinner + service from experienced staff. Junior staff definitely needed more training. Negatives - check in very slow/inefficient, no aircon in bedrooms, lots of dirty crockery/glassware on tables on terrace + bedroom corridors. Overall poor value for money. Felt that hotel focus was on business meeting/groups at the expense of individusls/couples

Most beautiful hotel I’ve ever stayed at. Everything was perfect. The walk to the room felt like a quarter mile, but it’s a castle!

Our weekend stay was very good. The staff are very attentive and couldn’t do more for you. The sports facilities , swimming pool, gym, sauna, hot tub and steam room are all in excellent order and well maintained. Dining is exceptional whether it’s Breakfast or Evening Dinner. A really great place to relax in very historic surroundings.

It was beautiful and i loved it couldn't stay over night but love to come again with the family

A true oasis in suburban Birmingham. Incredible period building, the best gardens of any hotel we have visited and genuinely lovely staff.

Lovely hotel in a nice location. All the staff were very friendly and helpful. The rooms were comfortable.

Beautiful grounds, the building is hundreds of years old but beautifully maintained. Everything was spotless, room was a very good size. Great value as well. Definitely plan on returning and would highly recommend.