Great place to stay for a long weekend.

The staff were rude at the reception no customer service The beach was nice but no Sun beds The rooms were ok could have been cleaner don’t clean like we do at home

Lovely room, good food and good location.

Amazing view over the ocean from the 11th floor

This has to be one of the best hotels we have stayed in, the staff were polite and friendly. Very helpful. Everything was accessible and easy to get around. But bear in mind i don't know if it’s our brain but the light system was very confusing to us!! Haha! We stayed in the suite and the suite absolutely beautiful, But was it not swept or mopped, so kept slippers on. We did ask for the room to be cleaned but they only swept not mopped! They know how to clean rooms as the last night we stayed the room was swept and mopped and it was AMAZING after that!

Great location, great views, wide selection for breakfast, friendly staff.

Nice hotel, nice staff, great location and excellent travel links to other tourist hot spots.

Excellent hotel in the central location. Close to the beach. Delicious breakfast with a lot of choices. Will go back in a heart beat.

Excellent hotel in great location.

Lovely room, amazing breakfast, great gym, convenient location - only downsides were the service in the rooftop bar was painfully slow and not enough sun beds around the pool.

Great hotel, with beautiful views. Decent breakfast and lovely, big rooms. The only complaint we have is the housekeeping staff took too long to make our room. After a day out we’d return at 4pm and the room still wasn’t made despite leaving the door note on the handle at 9am. Request for more pillows was also forgotten. Other than that, we enjoyed our stay very much.

Overall very good and relaxing break at the hotel, the buffet breakfast was excellent and staff very polite and helpful. Will return again as enjoyed our stay, only downside was limited sun loungers on the outside balcony near the inside pool, spa was great and food was excellent

Lovely hotel with helpful and friendly staff. Breakfast buffet was extensive with great range of options and the additional restaurants were also nice (even if the ground floor restaurant prices were a little upmarket). Also 10 min walk from main bus stop and bus from airport does stop outside the hotel. The rooftop restaurant was also lovely, however glare inside the restaurant made it a bit difficult to appreciate views at night. Would recommend to anyone in staying in Arrecife.

Amazing place. Very modern and excellent service

Outstanding

Not really worth for a 5* hotel. Spa needs to be reserved (even sauna). No flexibility of staff.

Check in was lovely. Very welcoming staff. Room beautiful. Whole hotel was lovely. Special shout out to David our waiter in 17 Blue who made our evening really special including recommendations & great cocktails. Although we had a city view we still had lovely views of the beach & harbour.

We just come back went with friends had a amazing time I had massage twice with Alina, she’s brilliant All the staff from reception to a cleaner and in the breakfast area, also polite and helpful

Everything was great plus that view 😍

Enjoyed my stay at the Gran Hotel and Spa. It was clean and comfortable. The staff were very friendly and helpful. The location was amazing, right by the beach. It's the tallest building there, so you can't miss it. The spa was a great feature, though it was discounted due to the jacuzzi being closed. The rooftop bar is a nice place to watch the sunset but I wouldn't recommend the food.