Boutique Urban Madrid Serrano

Explore Boutique Urban Madrid Serrano
7.0
Pleasant
From 364 reviews
Cleanliness

7.4

Room Comfort

6.8

Service and Facilites

6.2

Traveller Reviews Boutique Urban Madrid Serrano

Number of reviews per page
20
40
Top reviews
sonia victoria
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

El hotel está muy bien ubicado, la habitación es muy cómoda, amplia, con buen internet, la habitación es tal cual como se ve en la foto. En un próximo viaje volveré al hotel
Carlos
icon-with Partner
with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

LA COCINA MEDIO EQUIPADA, SARTEN, OLLAS, PLATOS, VASOS, TAZAS Y CUBIERTOS. NO HABIAN UTENCILIOS PARA COCINAR NI PARA LAVAR LOS PLATOS. PALETAS, TRINCHADORES, ESPONJA, JABON. La ducha resbalosa.
Isabel Marina
icon-with Partner
with Partner
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Nunca hay una segunda oportunidad para una primera buena impresión , comienzo con esta reflexión porque a pesar que el apartamento estaba confortable y limpio , el cheking fue lo peor, mis padres fueron maltratados por el recepcionista , quienes después de viajar más de 12 horas , dos adultos mayores , que no los acompaña la tecnología , no los quisieron alojar por no llevar una dirección de Gmail personal , a pesar de mostrar sus pasaportes como en cualquier hotel del mundo. Los echaron a la calle con sus maletas , teniendo su reserva paga y reconfirmada , lo que siempre hay un alma piadosa y fueron auxiliados por un chico de otro negocio cercano , que hizo el trabajo que debió realizar el recepcionista y al regresar nerviosos por todo lo sucedido al brindarle el Gmail que él le pedía , como estaba con su alias, los tildó de mentiroso , pero finalmente los alojó . Consideramos que si un Gmail personal es una dato obligatorio en esta instalación deben alertar al cliente antes de llegar ya que se pueden dar estos casos con adultos mayores que no dominan la tecnología .
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Miren
icon-Family
Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Communication with the staff was amazing. The room was clean and the location was very convenient
Monika
icon-Family
Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Conveniently located and clean
Maria Neus
icon-
6.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

It was a good place to stay in for a quick trip.
LIGIA
icon-with Friends
with Friends
4.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

It is not a hotel per se , it is more like apartments but nothing like the picures , we were charged 50 euros for a late check in because our flight got delayed , and we had to wait 45 minutes for someone to come open
Aurea
icon-with Partner
with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

La habitación estaba muy limpia y las camas muy cómodas. El personal de recepción era muy amable, sin duda, repetiré.
Amaury
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Spotless
BERNAL ALBERTO
icon-Business and Leisure Family
Business and Leisure Family
6.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

The property is well located, the room is small but convenient. The shower area is much smaller than expected. The climate control was completely ruined and the wiring a hazard. The walls dirty and curtains misplaced. The staff courteously available. My advise is urgent renovation, other than that is a convenient executive choice
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Juan
6.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

The kitchen was not equipped with the necessary utensils , no water glass.Also did not have soap or something to clean the dishes.. fry pan and not utensil. Normally you get them even for 2 or 4 days.
Adriana De Jesus
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Staff excellent Location excellent
Roberto
4.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

Regular para el precio
Daniel
icon-Business
Business
4.0
/10
Reviewed 57 week(s) ago

Hotels.com verified review

Extremely basic room, lots of damage around the bedroom and bathroom, poorly upkept. No shampoo… just a hand soap dispenser like a public restroom! Shower barely drained. It was better than sleeping outside but not much!
Julio cesar
10.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Un lugar excelente
Charlotte
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

Excellent location, but the room had a cigarette smell. It wasn't very clean.
Felix
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

Hotel is located in a good zone, easy to find, easy to check in. But the hotel is very basic. Good for one night or two. Big rooms no luxury. Seem outdated
Adriana
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 96 week(s) ago

Expedia Group verified review

Love this place we come back
Oscar
icon-Friends and family Family
Friends and family Family
8.0
/10
Reviewed 99 week(s) ago

Hotels.com verified review

Well located. But unit was really noisy. People next door were talking really loud (probably had a party) almost the whole night.
Marjorie
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 104 week(s) ago

Expedia Group verified review

I stayed in a recently renewed flat. The area is beautiful and has many dining options. However, the flat was on the first floo and we had the a restaurant jurst below us, and Spaniards party until 4 a.m. every day, so we did not sleep. No soap or rags to do Dishes and basically nonsoace to eat. More than a flat this is a hotel room.
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Number of reviews per page
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