Overall Ratings & Reviews Secrets Lanzarote Resort & Spa – Adults only (+18)

Overall, it was a decent stay at Secrets Lanzarote. We were upgraded to an Ocean View suite (we had booked a Partial Ocean view suite) and it was well maintained and good in size. The bed was comfortable, the shower hot with good pressure, all the expected amenities were included (robe, slippers, plenty of towels, hairdryer, mirror, wardrobes, safe etc.) and there were also two large televisions. Unfortunately, there was a horrible sewage smell from the toilet which we asked to be looked at multiple times during the stay but ultimately had to just put up with it. And whilst the minibar should have been restocked every day as part of the price of the room, we had to request this each day. The service was both good and bad in parts, depending on the staff member. Some were terribly unhelpful (borderline rude) and others were absolutely wonderful. Konte, in particular, offered the warmest of welcomes and gave us a lovely tour of the resort. The spa staff were absolutely amazing and we really enjoyed spending the day there as well as our massages. The serving and reception staff, however, were less helpful. The food left a bit to be desired, however, and I'm very glad we didn't go half or full board. We tried Oceana, the world buffet and Portofino, and all were disappointing. They weren't terrible, but run of the mill food, not much flavour and prices that were far higher than the quality.

One of the best hotels we have stayed in great place good srvice spotlessly clean all excellent A++++++

Brilliant stay, relaxing and the food/drink options excellent

We loved the variety of places to eat and the spa.

Had fun, but the restaurants and bars are confusing. Half of the resort is preferred club only and all inclusive is limited to 3 hour windows for lunch and dinner

Beautiful hotel, comfortable and clean rooms. Breakfast was delicious and drinks were fantastic. We are fans of the Mango Mojotos! We stayed at the Preferred section (which for those who can should stay at)-we literally checked in and unplugged. No thought about what was covered and what wasn’t. There are parts that are starting to show some wear but the staff was accommodating and gracious about everything. We walked to the marina area nearby and down the trail along the coast and it was beautiful. Highly recommend for a quick gaunt from Europe.

Property was as described online. The staff were friendly and accommodating. The resort is small and quiet which suited us as we hire a car and venture out if we want to see more of the island. We did receive a room upgrade as suggested on the booking which was excellent. Views from most rooms are stunning, and our room was well appointed and comfortable. Will definitely return in the future.

Enjoyed my stay. A lot of facilities are for club members only however

The resort was lovely and everything you needed was there! I would definitely recommend going all inclusive!

Lovely hotel - all inclusive restaurants are a little under par for a secrets hotel.

Unless you go all inclusive the meal options are expensive and not restaurant quality, also drinks very expensive. Was a lovely hotel but wouldn’t run back,

Disappointing not as expected best restaurants often closed with limited covers. charges for any brand quality drinks even charged for a room service delivery. So much for being a preferred guest.

A nice enough stay but this hotel is not a 5*

..

Pretty solid hotel with good food and drink and good location. Slightly slow service at times, but it didn’t bother me too much. Staff all nice.

An excellent holiday. Beautiful resort with spa and lots of restaurants. We enjoyed our suite with great service and beautiful views. Lovely food and great service.

Superb spa facilities

.

Lovely quiet location, beautiful sunsets, probably the best customer service i've received in a long time, This is pre-covid customer service! Staff smile, chat and help. So refreshing. Will be back.

We loved the hotel and its location and the service was excellent throughout (especially Jose on the desk and Paloma in the World Cafe). What will prevent us from coming again or recommending the place however was that although the breakfast choice was excellent the buffet food for dinner that we'd paid dearly for on half board was not four star at all but three star at best. There was never enough fish or other choices for non-meat eaters and the choices were too repetitive, especially the overcooked vegetables. It got to the point where we paid extra to eat out or in the (excellent) Oceania, or the not great Portofino with its processed sauces (which were not specially made). On our last night we planned a special farewell dinner back in Oceania and were gutted to find that it was closed, although no one had advised us of that. We ended up having a soggy room service pizza rather than face the buffet again. Our entire week-long trip with flights cost us almost £4,000 and, frankly, the food did not live up to the cost. Disappointing.