The staff was great. But we got all sorts of problems with the water system. The shower head was not functioning properly (urgently needed to be decalcified). Terrible noise in the pipes each time we were using the tap to wash our hands.

Amazing hotel. Cant wait to come back

This hotel is no longer managed by NH Group and the quality has worsened since last time we were here: - mini fridge in room does not work. We notified it both days but they did not do anything. - Tv is big and new but streaming services do not work - no hair drier - no safety box - no filtering active in swimming pool so water was dirty and stagnant - hotel charges 100 pesos a day for their own parking lot - they did not clean our room

Clean rooms, great food, awesome staff and nice facilities

Yes the staff was great and very accomodating.

En general, todo fue excelente. El personal fue muy amable y el desayuno estuvo delicioso. Sin embargo, la habitación no cumplió con lo esperado ni con lo que se mostraba en las fotos de la página. Sería bueno considerar algunas mejoras en ese aspecto. Aun así, agradezco la atención durante mi estancia.

A good place to stay with easy access to many attractions in downtown Puebla.

Overall was ok

Room was not clean and service wasn’t as good as other NH hotels. We asked for an iron Saturday evening and did not get one until Monday morning after asking multiple times. No coffee or micro wave at the room.

Room dirty, no water to drink.

Bon rapport qualité prix. Mais les petits-déjeuners, quand des bus de voyage organisé ont rempli l'hôtel, sont très désagréables pour qui cherche un peu de calme le matin. Il arrive que les chambres soient faites un peu tard en après-midi, voire passé 18:00, ce qui limite l'accès pour la sieste.

Very good

Excellent option to stay in downtown, great location for visiting major points of interest and museums. The staff is very friendly.

The place is very well located, comfortable, good breakfast, but the lobby looks a bit unattended, the lobby lady's room was dirty (3 toilets and all dirty).

We had a few things like the security box was broken , some fluid running water during many hours and rare sounds like guns in the very early morning.

B

Pésima experiencia. Llegué ya noche al hotel casi 11 pm. Me entregaron un cuarto. Mi reserva era de dos camas camas que estaba llena de pelos , sábanas sucias. Hablé a recepción y mandaron a seguridad a checar con un rodillo de quitar pelos. Le dije que si era una broma !!! . Yo le dije que no iba a dormir con mi hija ahí . No les quedó más opción que darme otro cuarto. Ya cansada nos pasamos al otro cuarto. No me pidieron disculpas de recepción o alguien hablaría conmigo como el gerente o algo . Baños sucios llenos de moho, pelos , la tina sucia. Muy mal todo no es como en las fotos la verdad evítense de ir. La alberca sucia y no estaba en servicio. El peor hotel que me he quedado en Puebla .

It was in the center of everything and close to everything

The location is great ,staff is very friendly and helpful, great parking. Hotel rules and policies limits staff for guests needs . Unfortunate batrooms had some mold, sinks with a yellow rim,bathroom black rims, water gets out of shower and make a big poodle in the outside, dirty furniture

Excellent !