Excellent customer service- always feel like a VIP when staying at Porta Hotel Antigua. Complete relaxation for myself and my husband.It was a night away to disconnect from the city.

We have been staying at this facilities for many years now, and their service is excellent

Our family stay was wonderful at the hotel. Service at hotel was amazing very attentive and helpful. The room was on the smaller size but was very clean and accommodated us with 2 beds for 4 people as other hotels wanted us to get 2 separate rooms. The restaurant for breakfast at hotel was delicious (not the buffet one). Wish the pool was heated for the little ones but my son still got in, we also went in February so it’s a little chillier at nights.my son loved the playground and bubbles they were offering for kids activities. Place was also a 8 minute walk to main park. Would def stay here again.

Nice hotel with a very nice courtyard pool if you want a swim and pool chill out. Rooms were nice and I appreciated having a replenished water dispenser in the room. Nice touch.

Everything was great!

We had an amazing stay at Porta Hotel Antigua. The room was spotless, comfortable, and beautifully maintained. The staff was incredibly friendly and welcoming, always ready to help with anything we needed. The hotel grounds are beautiful and very relaxing, and the amenities made our stay even more enjoyable. The location is perfect for exploring Antigua. I would definitely stay here again and highly recommend it to anyone visiting!

Very friendly staff, excellent breakfast, everything was very clean. Would definitely come back.

Lovely

very clean room, great bathroom, accommodated early check in, gorgeous grounds!!!

Excelente hotel

Clean rooms, amenities great, good location

amazing beautiful property, walking distance to all major attractions in the city. wish we had more time to use the pool

The Porta is fine. It's a big hotel with a lot of staff. That said, it seems like a lot of people are standing around not doing all that much. For example, when you approach the front desk there are 4 people looking at computers and no one assists the guest(s). Lots of noisy events going on at the Porta, with really no regard for unrelated guests (big kids parties with amplifiers, corporate events, weddings, etc...). No one cares that these things are really noisy, and no one warns guests that their quiet afternoon is going to be slammed with a kids moved and airplane noise decibels. The only request I made (to the front desk) during a 10 day stay was for a cab to take me to the airport, and the cab was 15 minutes late, the front desk (who I ordered the cab from) told me to go see the travel agent, etc..etc... Lots of dodging and weaving with no real help at all. It's just not that great a stay anymore. They just don't seem to care that much about individual guests, and they are focused on putting on their events.

The staff were very nice & attentive. Someone came to ask if everything was ok with the room each day. It is very safe & secure as well with security/guards at both entries. The property itself is very gorgeous & well maintained.

good internet and great room service

Room was great and staff was lovely

Great service from everyone, food at Restaurant and all structure is well mantained. Beautiful and well located

Friendly staff and very clean rooms. Great location.

While the hotel itself is nice, the service was disappointing. Multiple times we asked for towels that were missing or ice (since our room didn't have a fridge) and they didn't bring them and needed multiple reminders. We asked for a quiet room and was placed next to the pool with music with loud bass starting at 8am. Lots of families here. The other hotel we stayed at in Antigua was much better. Location was a little less central compared to other alternatives as well.

Staff was fine. Didn’t have the capability of combining our reservations so we don’t have to change rooms twice. That was a pain. Also would not add our IPrefer number to any of our reservations. Said we have to reach back out to Expedia.