Arrived for my 4th stay and while the room was mostly clean, the bed wasn't made that well and that really stood out. Obviously no big deal but when I had a shower the next morning, I noticed 2 hairs - one on the back of the bath and one on the wall of the shower - which was pretty gross! It really felt like the room didn't have the usual care and attention when it was cleaned, or at least compared to my other stays. This happened at 7.30am and as I was checking out at 8.30am, I planned to report it on my way out, but there was only one person at reception and they were dealing with someone, with another person waiting and I didn't have time to wait. Overall, really disappointing compared to my other stays. I've also contacted the hotel directly to report it.

Great family room

I had a great stay at this hotel. It was

Excellent breakfast, great staff

The staff are excellent, they are very friendly and helpful. The rooms were spacious and clean. This was our 2nd time here, highly recommend.

The staff were amazing so helpful and could not do enough.The room was clean and spacious. The pool area was briliant and my kids enjoyed it. The breakfast was delicious, would highly recommend.

Very good hotel food lovley swimming pool lovely staff when above and beyond 10/10 definitely be back

Top room and hotel. Staying there for half marathon and got a late check out

Hotel and swimming pool was amazing. Reception staff was very good and helpful especially Nisreen was amazing and she was gave us home feeling to my kids

Lovely hotel spacious rooms Nissrine was very welcoming and rooms were very comfortable.

Nice but basic. Room is spacious.

All is good

Excellent and friendly staff. Comfortable bed and clean room. Tasty food in the bar. Easy to book the pool for a swim, in fact my son and I had it all to ourselves. Very pleasant stay all round.

A little out of the way from the city centre, but that can be resolved via a short cab ride. Excellent customer service and amazing rooms make up for it and there is plenty of parking. Definitely stay here again and would highly recommend the Voco Reading by IHG.

Unreal customer service, rooms spotless and comfortable. Highly recommend 😊

The reception staff where very attentive nothing was to much for them. The rooms were spotless and it had everything we needed and more. Thank you for a lovely stay. Highly recommended

Everything was much as expected, friendly staff, clean tidy rooms, comfortable beds, good breakfast. Not too busy even though the hotel is connected to the Football Stadium and there was an evening match - that did mot affect us, stadium activity did not disturb the peace of a quiet 4th floor room. Rooms not the most up-to-date but perfectly adequate. (Remember to bring your phone charger - no USB outlets in the rooms, but you can borrow from reception).

Lovely comfortable room, very friendly staff.

Good hotel but the room was cold - I complained and was told someone would come up and sort thing - I waiting 30 mins no one came! I phoned back to reception but was told they could warm the room centrally - no improvement so put a few layers on, I mentioned it again at reception when checking out but no gesture or offer which made the score poor!!!

Great first stay - room upgrade was appreciated. Just wish I’d been staying longer than one night