Everything good

Disappointing Stay – Major Amenities Out of Service and Poor Premises Maintenance. I am writing to share my feedback regarding my recent stay. While my room was beautifully updated, clean, and comfortable, the state of the outdoor premises was completely unacceptable for a resort experience. During my stay, the outdoor areas were poorly maintained, dirty, and worn out. I observed broken and dirty side tables, lounge chairs, and walkways. Furthermore, the amenities I looked forward to using were entirely unavailable or unusable: The Main Pool: On my arrival night, ocean water flooded the main pool, leaving sand and debris behind. It remained dirty and closed for the duration of my stay with zero maintenance or cleanup attempted. The Jacuzzi: This was broken, dirty, and out of service for the entirety of my trip. The "Cement Chair" Pool: This pool was completely empty of water, leaving nothing but hot cement to lay on. The Kiddie Pool: Because all other water features were closed or broken, every guest was forced into the kiddie pool. It quickly became filthy, overcrowded, and lacked proper maintenance, leaving guests with no clean place to cool down. While the check-in process was smooth and the restaurant food was good, the lack of basic property upkeep and the complete loss of the main pool and jacuzzi severely impacted my vacation. I expected a much higher standard of property management and guest accommodation.

Rooms super small? No any refrigerator, no ice machine, plus several negatives, I reswith breakfasts w

The room was very clean and maintained, but the outside of the building needs work. Very good location. Located at the beach and nearby restaurants. I would stay here again.

good service near to many places

The people working in this hotel are awesome! The amenities are great! The food is delicious! I have been several times/ years to this property and love it!!! the location right by the beach and the front of the hotel a few steps from the malecon, make it one of the best! Now, I'm really picky and notice detail, and to me, management is not spending enough money on the building/ rooms maintenance (like I said, I'm picky, people may not even notice) and seem to me that need a bit more detail maintenance on refreshing bathrooms and painting, now I have see what those type of weather do to homes and building in a year with deterioration and salinity, but better detail maintenance makes it more appealing to people. It is worth the money to me every time tho! Love it!

The restaurant is not the greatest. But, your a good location to walk to a near by restaurant. Room was clean, except fir the shower. Bescg access is not the greatest.

Muy mal servicio

Location is great!! I will definitely stay there again. Room very nice and clean and staff very friendly and helpful. Everything was great

Wonderful helpfull staff,clean nice view by the ocean

More umbrellas in the pool area.

Es edificio viejo el desayuno y la comida no están buenas, no tiene acceso a la playa, pero sin embargo está céntrico y cerca del malecon

Que limpiaran mejor las habitaciones

Everything was great the location was perfect where you’re able to walk around and enjoy local dining n shopping . Only thing if you have an early flight in don’t expect to get in to your room without paying extra check in isn’t until 3pm it was very hot n humid we were very tired from our flight called at 10:30 was told it would be xtra payment to get in then we showed up at 1:30 but still we were unable to get in until 3 pm when our friends were at another hotel they got in at noon no time extra charge. That’s the only thing we didn’t like.

Monica (pool waitress) was super nice and helpful; she always honored me by saying hi or good morning when she saw me! Said was very helpful too!

Las camaristas no hacían bien el haceo

This was my first time and I love everything. Very clean and staff very friendly and helpful.

All good including the service

Great option alot of restaurants nearby

Great service