This hotel was a huge disappointment. I have stayed in many hotels around the world, but I have never experienced such rude, unprofessional, and unhelpful staff. From the moment we checked in, our experience was unpleasant. The young lady at reception (whose name began with "G") was unfriendly, spoke so quickly that it was difficult to understand her, and made us feel anything but welcome. The hotel's policies are absurd. Guests are expected to pay extra for basic amenities such as beach towels, an iron, tea, and coffee—services that are standard at many hotels in this price range. Our room was outdated, and the balcony felt poorly maintained and even unsafe to use. The restaurant was chaotic, with long lines, slow service, and an overall disorganized atmosphere. The swimming pool was overcrowded, noisy, and far from relaxing. We paid a significant amount of money to celebrate our anniversary, expecting a memorable and enjoyable stay. Instead, it turned out to be the worst hotel experience we've ever had. I would never stay at this hotel again, and I cannot recommend it to anyone.

Great experience staying in this hotel. Breakfast options and dinner were excellent. Staff were very friendly and respectful. I loved the way they acknowledge everyone and seated when entering the dining room. Beach view was great. Clean beach and shallow water to enjoy swimming. Finding sun bed by the pool was challenging at times. We rented the beach beds which were very comfy and clean in front of the hotel.

Two words: loved it!

Great hotel & very clean, staff lovely only negatives, hotel very busy, couldn't get a sunbed unless you went at crack of dawn although a notice reminds you not to reserve sunbeds but this is not enforced, the usual empty sunbeds with towels & guests only appeared after lunch. Restaurant very busy with constant queues, food not replenished if about 10:00am, chef who hand carved the ham & parma ham each morning was so slow, making each dish a work of art, most days I gave up waiting with 5/6 people in front of me,

Good location, plenty of sun loungers and comfortable beds

This hotel although a little dated had excellent facilities and good food. Be careful if you like an early night as we were in a junior suite which was right on top of the bar. The noise went on a little too late for us on a few nights. The entertainment stopped at 11.45 but the people didn't 😊

The staff was great at this hotel. They were helpful and friendly. The breakfast was really good and had a lot of options. The pool is really nice, and this hotel is right on the beach! The beach was amazing, and we walked back and forth between the pool & beach all day long. Also - Stephanie at the spa gives great massages! We took a taxi from the train station for $31 (Euro).

Very disappointed, the hotel was extremely noisy late into the early hours of the morning throughout or stay, due to a Salsa event being hosted by the hotel, which we were not made aware of at the time of booking. The event also took over the MS Tropicana Beach Club during the entire time of our stay, which made it impossible for us to enjoy this facility, due the the sheer numbers of people attending the event and the noise being created. This 4 day break was meant to be a relaxing time for my wife, who has recently lost her father, quite to the contrary we hardly slept due the the noise and were not able to make use the hotel facilities. During the day we sort to move well away from the hotel and spend time on the beach some distance from the Hotel MS Amaragua, so as to get some peaceful relaxation. Could I suggest that when accepting a booking, that you make people aware of this type of event would be taking place during their stay and that they may be inconvenienced or impacted by it in some way. I look forward to your response.

Was our first time at this hotel. Thought breakfast wonderful. Comfortable beds at pool. Spa and freshwater pool amazing. Great taxi service from hotel.

The hotel is beautiful with a real spa sense from the minute you walk in. The facilities and location are excellent and the cleanliness is amazing. The beach and surrounding area is also very clean and there is loads to do. Great location for anyone with mobility issues as everything is flat. My only fault is with the staff around the pool, who leave little notes on sun loungers if you leave them for any length of time. We were sitting at a table 6ft behind our loungers having a cup of coffee at the pool bar, and came back to a note on the bed saying not to reserve beds. This was very cheeky as we hadn’t left the pool area at all. This would actually put me off staying in the hotel as this is no way to treat guests who are not abusing the facilities. The pool lifeguard seemed to take great pleasure in walking around issuing these little cards.

The hotel is very nice! great pool, breakfast is very good. the only problem is the room and very not comfortable bed and pillows. i hope they improve it.

Overall, good value

Lovely rooms, Perfect location, helpful and friendly staff

El desayuno es excelente y el personal muy amable.

Room was big and great location overlooking the sea , staff helpful Clean , gym needs upgrade

Location

This is a very good clean Hotel in a fantastic location. The only downside there are no tea and coffee making facilities in the room which I think is unusual for a four star hotel.

We loved all the amenities such as the pool, sauna, breakfast buffet, restaurants, and lounge. It was nice to be so close to the beach and there was lots to see and do close by. The only negatives were that it was very loud from our room as we were right by the stairs and elevator. Also, the hot tub was not very hot. Aside from that everything was great!

Only stayed here one night before moving to another local hotel for main holiday.Quite a dark building throughout and furniture to match. Balcony completely overlooked by room next door, no privacy at all. Average breakfast.

Check in brilliant Pool area fantastic Breakfast chaotic Safe and towels deposit antiquated and over administrative Overall though a great place to stay